We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team. This role is responsible for coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery. The ideal candidate thrives in a fast-paced environment, has strong dispatching experience, and can effectively balance customer expectations with operational needs.
What BME Offers You
- Top Pay: $22-$26 per hour based on experience
- Paid Weekly
- Medical – Dental – Vision Benefits Start Day 1 (no waiting period)
- 80 Hours of Vacation to Start
- Company-Paid Life Insurance Policy
- 401(k) Plan with Company Match
- Career Growth & Training Opportunities
Essential Functions
- Prioritize incoming service requests and dispatch technicians accordingly.
- Coordinate technician schedules based on job duration, skill set, and geographic location to meet customer ETA expectations.
- Communicate professionally and effectively with customers regarding scheduling, updates, and service status.
- Manage and adjust schedules throughout the day to accommodate urgent service needs.
- Maintain accurate records and documentation within company systems.
- Collaborate with technicians and management to maximize efficiency and customer satisfaction.
- Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
- Ensure service calls are completed in a timely and organized manner.
Qualifications - Education & Experience
- Previous dispatching experience.
- Prior experience in a coordinator, scheduling, or administrative support role.
- Strong customer service and client communication skills.
- Proficiency with Microsoft Office (Outlook, Word, Excel).
- Excellent organizational and multitasking abilities.
- Ability to prioritize competing demands in a fast-paced environment.
- Willingness to participate in an on-call rotation.
- Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry. (Preferred)
- Familiarity with BuildOps software. (Preferred)