Service Coordinator

Description

The Waldinger Corporation has an opportunity for a qualified Service Coordinator in our Peoria Office.

Job Summary:
Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients' expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.

Responsibilities:
• Workflow Management: Holds appropriate meetings to ensure efficient work distribution. Responsible for the timely completion of escalated call management.
• Work Order Review: Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing.
• Proposals and Quotes: Reviews, validates, and submits quotes and proposals. Responsible for pricing and purchasing parts for technicians to complete follow-up calls. •
• Billing Review: Supports the review of work order billings for online clients and enters invoices into third party online programs per the client billing requirements.

Requirements:
•0-2 years of service analyst experience
•High School Diploma/GED
•Occasional Travel

We Offer:
•Paid holidays
•Health, dental and vision insurance
•Growth potential with a stable company
•Paid vacation
•Health club reimbursement
•Wellness plan with lifestyle spending account
•401k with company match and profit-sharing
•Continuing education and advancement opportunities
•Tuition reimbursement
•Term, AD&D and Dependent Life insurances
•Prepaid Legal

The Waldinger Corporation is an EOE, including disability/vets.
The Waldinger Corporation participates in E-Verify.