MMCs Service department is the largest mechanical service department in Minnesota. Our project managers manage large portfolios of complicated buildings. MMC prides itself on building strong customer relationships.
As a HVACService Coordinatoryou will be responsible for helping to deliver effective efficient and timely delivery of MMCs services to multiple customers within an assigned geographic territory. You will be working on a team and will be the daily contact that develops strong lasting customer relations with our technicians and our clients.MMC is looking for a motivated highly driven customer-focused candidate to fill a critical service coordination role in our Service Department. This person will be involved in the labor management of over 120 mobile service technicians and 25 project managers. This is a fast paced customer service-oriented environment where you will be an integral part of our Service team.
Job Specifics
Dispatch Responsibilities
Create service orders.
General dispatch and scheduling of service technicians.
Speak with customers to take care of their needs.
Support dispatch duties
Work to create and maintain a MMC standard service request procedure.
Maintain shared daily dispatch email and phone line.
Manage incoming service orders from the field and project managers.
Maintain dispatch afterhours call list of available technicians.
8 hour shift between 630 a.m. to 500 p.m. shift to be determined depending on coverage and employee schedule
Assist Project Managers by equipping field crew members with required data for daily job tasks.
Monitor the status of MMCs field labor force.
As time allows provide admin support for the Service Project Managers
MMC Technology
Ability to become a super user in using our internal service software technology.
Be focused and contribute to the continuous improvement of MMC Service Department processes.
Qualifications and Experience
1-3 Years of successful experience in a customer service roleposition.
Exceptional customer service experience and skills
Excellent written and verbal communication skills
Willingness and ability to learn dispatch software systems and the mechanical service business quickly.
Intermediate skills with MS Office Products Outlook Excel PowerPoint SharePoint
Ability to multitask and work under pressure.
Excellent time management skills.
Past experience with mechanicalHVAC company or dispatch experience preferred.
Strong phone and active listening skills
Company Overview
Its whats INSIDE that counts…
From immense construction projects that involve complex mechanical systems to custom service projects that require faster builds and reliable 24-hour service Metropolitan Mechanical Contractors Inc. MMC is your single source solution.
For more than 60 years Metropolitan Mechanical Contractors Inc. MMC has been designing building and maintaining mechanical systems for some of the most well-known buildings in the Midwest. We are a fully integrated large commercial mechanical contractor. We employ the industrys most talented engineers tradesmen project managers customer support and office staff.
We Are Committed to Our Employees. At MMC you are encouraged to
Make the decision you think is the right decision to make.
Ask for help whenever you want it.
Start something that needs to be started.
Take time off to do something that inspires excites and energizes you.
Help others whenever you can.
Benefits
Salary range 55000 to 63000 depending on relevant experience plus incentive
401K match
Benefits and PTO package
Employee Stock Purchase Plan ESPP
Profit Sharing Plan
Incentives for environmentally friendly behavior
Metropolitan Mechanical Contractors is a division of APi Group Inc. www.apigroupinc.com an energetic organization providing leadership to a diverse family of companies dedicated to delivering innovative solutions to the construction industry.
APi Group Inc. and its subsidiary companies are an equal opportunity employer and part of the Drug-Free Workplace Act.
Equal Opportunity Employer including disabled and veterans.