Service Coordinator - Family Resource Center

Summary:

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

 Key Responsibilities: 

·       MeetswithnewCenterparticipantstofamiliarizethemwiththeCenterandtheservicesavailable and completes all required paperwork.

·       EnsuresthatnewfamiliesfeelwelcomedandareintegratedintotheCenterprogramsand activities.

·       Providesassistanceandsupportivecounselingtofamiliesasneeded.

·       Conductsaggressiveoutreachandrecruitmentactivities.

·       Ensuresthatallparticipantfilesarecompleteandaccurateatalltimes.

·       Ensurestheconfidentialityofallrecordsandappropriatecommunicationsaboutandwith participants.

·       Conductsregularcasemeetingswithallappropriatestafftoassessprogressonparticipantgoals and services.

·       Maintainscontactwithkeyindividualsincommunityagenciestofacilitatereferrals;makes referrals as necessary and follows up on all referrals.

·       Providesrecruitmentandretentionservices,includinghomevisitstofamilies.

·       Providesinformalandformalparentingeducationtofamiliesaddressingspecificdevelopmental needs of their children.

·       Facilitatesgroupstooptimizeparticipantself-esteemandpotential.

·       WorkswithCenterstafftoensurethatCenterservicesaremeetingparticipantneeds

·       ServesasmemberofCentermanagementteamandassuch,providesleadershiptoCenterstaffas requested by Director.

·       AttendstrainingsandmeetingsasrequiredbysponsoringagencyandMFN.

 General Qualifications/Skills:  

·       UnderstandandbecommittedtotheoverallphilosophyofFamilySupport.

·       Maintainrespectforconfidentialityofinformationdivulgedbyoronbehalfofparticipants.

·       Possesstheabilitytorelatetopeopleofdiverseeducational,culturalandeconomicbackgrounds.

·       Bewillingandabletodoaggressiveoutreachandrecruitment.

·       Modelappropriateinteractionwithyoungchildrenandparents.

·       Havetheabilitytoworkindependentlyandasateammemberandleader.

Specific Qualifications/Skills:  

·       Haveeffectivewrittenandverbalcommunicationskills.

·       Haveexcellentplanningandorganizationalskills.

·       Haveexcellentservicecoordinationskills.

·       Havetheabilitytoestablishandimplementgoals.

·       Havetheabilitytoestablishpriorities.

·       Beabletomakeassessmentsandappropriatereferrals.

·       Haveproblemsolvingskills.

·       Havetheabilitytoprovideindividual,familyandgroupcounseling.

·       Haveknowledgeofcommunityresourcesandhowtoaccessthemeffectively.

·       Beabletoadvocateeffectivelyforfamilies.

·       Havetheabilityandwillingnesstomakehomevisits.

 Education/Experience: 

·         Master's degree in Human Services, Human Development or Social Work with two years’ experience providing direct service to families preferred.

·         Bachelor’s degree in same fields acceptable with a minimum of four years’ experience.

·         Must have experience providing direct service to individuals and experience facilitating groups.

·         Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.

·         Minimum of one-year direct staff supervision.