Service Coordinator

Innovative Services

Green Bay, Wisconsin

JOB DETAILS
SKILLS
Best Practices, Billing, Budgeting, Business Practices, Community Relations, Conflict Resolution, Contract Requirements, Developmental Disabilities, Emergency Response, Finance, Financial Administration, Financial Reporting, Funding, Healthcare, High School Diploma, Insurance, Maintain Compliance, Medications, Nonprofit, On Call, Onboarding, Operational Support, Organizational Skills, People Management, Program Evaluation, Project/Program Management, Quality Metrics, Risk Management, Strategic Planning, Sustainability, Time Management, Trend Analysis, Willing to Travel
LOCATION
Green Bay, Wisconsin
POSTED
11 days ago
Health Care Services Coordinator

Innovative Care Services has an opening for a Service Coordinator. This role will oversee operations at 5 Wisconsin State Licensed Community Based Residential Facilities (CBRF) and Adult Family Homes (AFH) programs/facilities.

Service Coordinators provide operational, personnel, and budget support to all programs within their assigned units. Service Coordinators work to ensure overall compliance with federal, state, county, and funding organizations’ standards. These positions are responsible for onboarding, training, and direct supervision of assigned Program Managers. This is a 24 hour on call position. A reliable vehicle with appropriate state insurance is required. This position requires weekly travel to assigned programs and other statewide travel as assigned.

Who Are We?

Innovative Care Services is a 501(c)(3) nonprofit organization with the mission to care for individuals with disabilities and help them lead fulfilling lives while remaining as independent as possible. We aim to inspire, serve, and involve our clients in order to help them live their best lives. 

Innovative Services started in 2004 with the vision to give those with developmental disabilities the best quality of life in their community. We continue to grow throughout the state of Wisconsin and have expanded our supports to people of all ages with varying needs.

Duties and Responsibilities:
  • Must be available on a 24-hour basis, via phone or in person as needed, to respond to emergency situations.
  • Provide direct supervision, onboarding, and training of assigned Program Managers.
  • Provide interim Program Manager support.
  • Ensure all program related tasks are completed including billing, payroll, scheduling, training, etc.
  • Work collaboratively to evaluate program efficiencies and advocate for/implement updates and enhancements as needed.
  • Collaborate with the Administrator based on financial reporting, budgets, and contractual obligations to develop strategies that work to minimize risk and promote the company’s financial sustainability.
  • Develop and maintain relationships in the community that are necessary to promote and capitalize positive relations with our organization.
  • Ensure all internal and external quality standards are being met.
  • Implement business unit best practices and provide frequent quality and compliance checks as it relates to service implementation, medications, program finances, client charting, incident reporting, etc.
  • Attend business unit safety meetings to determine trends and learn best practices.
  • Work collaboratively with the Operational Support Administrator to best utilize operational resources including float staff, system specialists, and enabling technology.
  • Support Program Managers with scheduling and floor coverage as needed utilizing all business unit resources available.
  • Provide direct floor support if/when needed.
  • Support quality and sentinel event investigations as needed. Implementing needed resolutions in a timely manner.
  • Provide conflict resolution support to Program Managers when dealing with internal and external stakeholders.
Qualifications
  • High School diploma/GED.
  • Minimum 2 years of related experience.
  • Minimum two years supervisory experience.
Wage Details:
  • This is an Exempt/Salaried position/40 hours per week.
  • Salary range - $55,000 - $65,000 based on experience.
What We Offer
  • Full benefits package (Health, Dental, Vision, STD, LTD, Life)
  • 4 weeks paid vacation time
  • Paid holidays
  • Tuition reimbursement (Lakeland and Rasmussen Universities)
  • Employee Assistance Program
  • 401k Retirement Plan 
 
EOE
 
ISHPHJ
 
 
 

About the Company

I

Innovative Services

Innovative Services started in 2004 in the Green Bay, Wisconsin area with the mission and vision to give those with developmental disabilities the best quality of life in the community. Innovative Services has continued to grow throughout the state of Wisconsin, with regional administrative offices in Green Bay, Appleton, Stevens Point, La Crosse and Superior. Although the organization started out working primarily with individuals with developmental disabilities, we don’t have a rigid approach and have expanded our supports to people of all ages with varying needs.

The company was founded on a desire to provide a safe and healthy environment for individuals needing flexible, accessible and self-directed supports while creating opportunities for maximum independence through every service offered. Fulfilling this mission depends on a continuing vision and pursuit of quality service by our team of employees who use their energies and collective talents to make a difference every day.

To provide a “possibility for every person” with an ever-evolving approach to care, each service or support provided by our employees, caregivers, family members or friends must rely upon someone utilizing their own talents, resources, energies and ideas for improvement. Fulfilling our corporate mission depends on shared visions, a never-ending pursuit of quality and a team of qualified individuals who never doubt that thoughtful, committed people can change lives for the better.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Employee Events, Life Insurance
FOUNDED
2004
WEBSITE
http://www.isiinc.org