Service Coordinator II / Community Development

JOB SUMMARY:

The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.  The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork.

ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS:

Required Competencies/Skills:

1. Legal and Regulatory Application and Assessment:  Ability to understand and explain the regulatory and admin..istrative environment in which the organization functions. 
2. Communication Skills:   Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
3. Collaboration:  The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
4. Accountability:  The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the ong-term success and viability of the organization.
5. Healthcare and Human Services Environments:  Ability to explain issues and advancements in the healthcare and human services industries.

Agency Functions:

1. Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies. 
2. Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families. 
3. Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement. 

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily.  The requirements listed below are representative of the training, experience, knowledge, and skills required for this job.  Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:

1. Associate’s degree in education, health, social work, child growth and development, early childhood or other related human service field, required.
2. A minimum of four (4) years experience in the respective field, required.
3. Experience in working in a collaborative environment building organizational and stakeholder relationships and planning, required.     
4. Previous direct services leadership experience.
5. Fluent in English and Spanish (read, write, and speak) desirable.
6. Certificate or license, as applicable, by the appropriate State agency as applicable.
7. State of Texas vehicle operator’s license and proof of liability insurance, as applicable.

Empowering individuals and families to transform their lives and strengthen our communities.