Job Title: Service Coordinator Department: Service Coordination Reports To: Service Coordination Program Manager Job Summary: Provide targeted case management services to improve the quality of life for individuals with developmental and intellectual disabilities who are served through the development of person-centered planning to identify current and future needs which will ensure independence in the least restrictive environment; link individuals and families to needed resources and services; advocate on behalf of individuals and families as requested; monitor services received to ensure the desired outcomes are achieved; adherence to local, state, and federal rules and regulations. Supervisory Responsibilites: None Duties and Responsibilites - Proactively identify, utilize, and maintain positive relationships with providers of community resources and supports relevant to the needs and goals of individuals served.
- Engage all parties in development of person-centered plan and selection of appropriate supports, services, and providers. The service coordinator is responsible for the documentation of plans and updates.
- Establish clear and courteous lines of communication to develop beneficial partnerships with individuals, families, service providers, public officials, and associates.
- Monitor effectiveness of services received; review services to ensure contractual compliance; timely and thorough completion of necessary documentation, reports, and correspondence.
- Promote involvement by individuals, families, and service providers to ensure each individual served has continuous opportunities within the following quality outcome areas: Daily Life, Community Living, Social Spirituality, Healthy Living, Safety and Security, Citizenship and Advocacy, and Supports for Families.
- Understand the position of advocacy, protection of rights, and service as a mandated reporter to ensure the health and safety of individuals served, while maintaining appropriate boundaries; empathize with characteristics, needs, ideas, experiences, socio-economic backgrounds, and cultural beliefs of individuals and families that may differ from themselves.
- Compliance with HIPAA (Health Insurance Portability and Accountability Act of 1996) confidentiality regulations.
- Demonstrate a working knowledge of contractual and legal requirements of TCM services.
- Continue to engage in professional development and training opportunities.
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