Service Coordinator

Title: Service Coordinator

Reports To: Branch Manager

Job Purpose:

A Service Coordinator assist with managing all personnel and administrative aspects of the branches overhead crane service work. The Service coordinator will field varying types of service requests from customers. The service requests will require the Service Coordinator to be efficient and resourceful with dispatching technicians, order entry, reviewing reports and procurement. The position is vital to providing support to other Ace team members and our customers. Administrative duties include HR assistance, safety and fleet services support.

Essential Duties:

• Collaborate with Ace technicians and other team members on customer work requests
• Evaluate and make recommendations regarding required repairs or inspections
• Maintains rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques
• Builds and maintains customer confidence by maintaining good response times, informing customer of problems, and completing work in a timely manner
• Review reports for grammar errors, regulation accuracy, and other crucial info
• • Research inspections via computer application and renew recurring inspections
• Confirm completion of service work and invoice jobs
• Perform HR, safety and fleet administration duties
• Maintain professional presentation, timeliness, appearance, and organization in all areas

Required Skills and Knowledge:

• Ability to work under pressure and deadlines
• Ability to work independently
• Ability to analyze information and problem solve
• Excellent communication skills
• Excellent customer service
• Understanding of computer applications such as excel and windows
• Excellent computer skills
• Quality and results driven
• Safety oriented
• Team player

Equipment used to perform job:

Basic office equipment which will include a cell phone, computer, multiple monitors, and computer applications

Physical demand requirements and demand level:

Light physical work with ability to sit for long periods

Environment:

Indoor office work

Hours worked:

• 45 hours per week
• 9 hour shift, one shift per day
• Overtime will be on an as-needed basis

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.