Billing, Communication Skills, Contract Management, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Maintenance Services, On Site Support, Organizational Skills, Preventative Maintenance, Refrigeration, Regulatory Compliance, Team Player
Service Coordinator
Join the APCCO team, an Astra business, as a Service Coordinator, where you'll play a central role in keeping our field service operations running smoothly. This is a great opportunity to build a career in a specialized and essential industry with a team that values collaboration and professional growth.
What You'll Do:
- Coordinate day-to-day scheduling for Service Technicians, managing communication between customers, technicians, and internal team members to keep everyone informed and on track
- Support ongoing customer needs by maintaining preventative maintenance contracts, coordinating repair estimates, ordering parts, scheduling work, and processing customer billing
- Maintain customer documentation in compliance with ammonia refrigeration regulations based on geographic requirements
- Contribute to a collaborative, positive, and professional team environment
Role Structure:
You'll be primarily focused in one of three areas while cross-trained to support all functions as business needs arise:
- Tech Dispatch / Customer Interaction
- Service Quotes
- Parts Ordering & Inventory
Compensation: $50,000 – $60,000 annually
We offer a competitive benefits package including medical, dental, vision, and life insurance coverage, a 401(k) with up to 5% company match, and a variety of supplemental benefits available to fit your needs.
Locations: Fresno, CA | Modesto, CA
Schedule: Monday–Friday, standard business hours, with some on-call availability.