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Service Coordinator

Pro-Serv Food Equipment

New Bern, NC

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JOB DETAILS
SALARY
$20–$25 Per Hour
SKILLS
Communication Skills, Cook Dishes, Customer Experience, Customer Support/Service, Dental Insurance, Equipment Maintenance/Repair, HVAC, High School Diploma, Leadership, Maintenance Services, Microsoft Office, Microsoft Windows Operating System, Multitasking, Organizational Skills, Refrigeration, Team Player, Telephone Skills, Time Management, Waitressing
LOCATION
New Bern, NC
POSTED
22 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave

 
Now Hiring: Service Coordinator – Pro-Serv Food Equipment
Location: New Bern - NC
  Pay: $20–$25 per hour (based on experience)
Full-Time | Monday–Friday  


About Us
Pro-Serv Food Equipment is a leading commercial kitchen equipment service company proudly serving North and South Carolina. We specialize in the repair, maintenance, and installation of commercial refrigeration, HVAC, and cooking equipment. We are a tech-driven, high-performance company with a strong commitment to customer service and team accountability.  


Position Overview
We are seeking a highly organized and proactive Service Coordinator to join our operations team. This role is the central hub for ensuring that service orders are received, scheduled, dispatched, and processed according to our standards. The right candidate will thrive in a fast-paced, team-oriented environment and take pride in creating seamless service experiences for our clients and technicians.  


Key Responsibilities 


  • Answer incoming service calls and input service requests

  • Schedule and dispatch technicians based on availability and job urgency

  • Order parts and coordinate delivery timelines

  • Prepare and send estimates to customers

  • Provide timely and professional customer service throughout the service process

  • Ensure all service work orders are processed and closed accurately


 
Requirements
 
  • Minimum 5 years of customer service and administrative office experience

  • High school diploma or equivalent required

  • Strong proficiency in Microsoft Office and Windows-based systems

  • Excellent organizational and communication skills

  • Ability to multitask and manage priorities in a dynamic environment

  • Experience in the service industry or dispatching is a plus


 
Why Join Pro-Serv?
 
  • Competitive pay ($20–$25/hr based on experience)

  • Opportunities for growth and advancement

  • Supportive, high-energy team culture

  • Leadership that values accountability, communication, and results


 
Apply Today!
If you’re ready to be the heartbeat of our service operations and help keep our team and customers running smoothly, we want to hear from you.

 


About the Company

P

Pro-Serv Food Equipment

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