About the Role: Newtown Fireplace Shop is looking for an organized and customer-focused Service Coordinator to join our team in Newtown, PA! In this role, you'll be the vital link between our customers and our service technicians, ensuring every appointment runs smoothly and every client feels taken care of. If you thrive in a fast-paced environment and love keeping things running like clockwork, we want to hear from you!
Responsibilities:
Schedule and coordinate service appointments between customers and field technicians
Serve as the primary point of contact for customer inquiries, follow-ups, and service updates
Manage work orders from intake through completion, ensuring accurate documentation
Dispatch technicians efficiently to maximize daily scheduling and minimize travel time
Maintain and update customer records, service histories, and warranty information
Coordinate parts ordering and inventory needs in support of upcoming service calls
Communicate proactively with customers regarding appointment reminders, delays, or changes
Requirements:
2+ years of experience in a service coordination, dispatch, or administrative support role
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Proficiency with scheduling software, CRMs, or similar service management tools
Customer-first mindset with a professional and friendly demeanor
Experience in home services, HVAC, or hearth/fireplace industry is a plus
Ability to problem-solve quickly and remain calm under pressure
About Us: Newtown Fireplace Shop has been a trusted name in the greater Newtown, PA area, providing top-quality fireplace products, installations, and service to homeowners throughout the region. Our customers love us for our expertise, reliability, and the warm (pun intended) experience we deliver every time. Our team is passionate about what we do, and we pride ourselves on a supportive, close-knit work environment where every employee makes a real impact.