Service Coordinator

Location: Odessa, TX
Employment Type: Full-Time (Overtime during busy season)
Hours: 40 Hours per Week

Overview

We are seeking a customer-focused and highly organized Service Coordinator to support service operations within a fast-paced industrial services environment. This role serves as a key point of contact for customers and internal teams, coordinating repair activities, preparing quotes, researching parts, managing service orders, and ensuring a high level of customer satisfaction throughout the repair process.

The ideal candidate is detail-oriented, thrives in a multitasking environment, and enjoys working with customers, technicians, vendors, and sales teams to ensure repairs are completed accurately and efficiently.

Key Responsibilities

Customer Service & Repair Coordination

• Serve as a primary point of contact for customers regarding repair requests and service inquiries
• Prepare repair quotations and coordinate repair schedules
• Manage service orders from initiation through invoicing and completion
• Ensure repairs move through the process efficiently while maintaining strong customer communication
• Support internal and external customers by resolving issues and providing timely updates

Order & Documentation Management

• Research required parts and materials needed for repair work
• Obtain vendor quotations and place purchase orders as needed
• Maintain accurate order documentation and service records
• Prepare invoices and ensure all supporting documentation is complete and accurate
• Manage repair files and documentation in accordance with company procedures

Team & Operational Support

• Provide administrative support to technicians, sales teams, and leadership
• Assist with parts research, order tracking, and repair coordination
• Support counter sales activities as needed
• Help ensure targeted sales margins and operational goals are achieved
• Follow established service, repair, and order management procedures

Qualifications

• Experience in customer service, inside sales, service coordination, or related support roles
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent communication and interpersonal skills
• Ability to work independently and take initiative in a fast-paced environment
• Strong attention to detail and accuracy in documentation and order management
• Basic understanding of supply chain, purchasing, or accounting concepts preferred
• Proficiency with Microsoft Office, including Excel
• Experience with ERP, CRM, or order management systems preferred
• SAP, Microsoft Dynamics CRM, or similar system experience is a plus

Preferred Experience

• Industrial, manufacturing, distribution, mechanical service, or repair-related industry experience
• Experience supporting technicians, service departments, or field service operations
• Background in quoting, purchasing, invoicing, or parts coordination

Work Environment

• Office-based role supporting industrial service operations
• Frequent interaction with customers, technicians, vendors, and internal teams
• Occasional overtime, including weekends, may be required based on business needs
• Occasional travel may be required for training, meetings, or operational support

Physical Requirements

• Ability to communicate effectively both verbally and in writing
• Ability to operate standard office equipment and computer systems
• Ability to wear required personal protective equipment (PPE) when necessary
• Ability to lift up to 25 pounds
• Ability to work collaboratively in a team-oriented environment