About the Role: CK's Plumbing and Backflow is looking for an engaged and organized Customer Service Dispatcher to join our team in Raleigh, NC! This is a fast-paced, people-first role where you'll be the vital link between our customers and our skilled field technicians. If you seamlessly adapt as priorities shift and love keeping things running smoothly, we want to hear from you!
Responsibilities:
Answer inbound customer calls, emails, and messages with professionalism and a friendly attitude
Schedule and dispatch plumbing technicians to residential and commercial service calls
Coordinate daily technician schedules to maximize efficiency and response times
Serve as the primary point of contact for customers, providing updates on arrival times and job status
Enter and manage work orders, service requests, and job notes in Service Titan dispatching software
Handle customer concerns and complaints with empathy and prompt resolution
Communicate effectively with field technicians, dispatchers, and Service Manager to relay job details and special instructions
Requirements (Please read through carefully):
Prior experience in customer service, dispatching, or a related field required
Excellent verbal and written communication skills
Strong multitasking and organizational abilities in a fast-paced environment
Proficiency with Service Titan software or similar dispatching platforms
Ability to remain calm and solution-focused under pressure
Experience in the plumbing, HVAC, or home services industry is a plus
Reliable, punctual, and a true team player
About Us: CK's Plumbing and Backflow has been a trusted name in the Raleigh, NC area, delivering top-quality plumbing and backflow services to residential and commercial customers alike. Our customers keep coming back because of our commitment to honest, reliable, and expert workmanship. We take pride in building a supportive team culture where every employee is valued and set up for success.
Numbers & Facts
Location
Raleigh, NC
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
Maintenance - HVACunmatched
Maintenance - Plumbingunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
On Site Supportunmatched
Order Managementunmatched
Organizational Skillsunmatched
Plumbingunmatched
Presentation/Verbal Skillsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Telephone Skillsunmatched
Vision Planunmatched
Writing Skillsunmatched
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