Careerscape is recruiting on behalf of our client, a growing service-based company in the San Diego area, for a Service Coordinator to join their operations team. This is a great opportunity for an organized, people-focused professional to be the central point of contact between customers, field technicians, and internal teams, keeping daily service operations running smoothly and efficiently.
Day to day, you will spend your time on the phone and in scheduling software, juggling incoming requests, dispatching technicians, and following up to make sure every job is completed on time and to the customer's satisfaction. People who thrive in this role are calm under pressure, naturally organized, and enjoy solving problems on the fly while keeping multiple moving parts on track.
Responsibilities
Serve as the primary point of contact for customers scheduling service appointments
Coordinate and dispatch field technicians based on location, skill set, and availability
Monitor daily schedules and adjust routing in response to delays, cancellations, or emergencies
Communicate appointment windows, updates, and delays to customers proactively
Maintain accurate records of service calls, work orders, and customer accounts in the CRM
Follow up with customers after service visits to confirm satisfaction and resolve issues
Collaborate with billing and inventory teams to ensure parts and invoicing are processed correctly
Escalate complex customer concerns to management when needed
Support onboarding of new technicians by sharing scheduling and process guidelines
Prepare daily and weekly reports on service volume and technician performance
Requirements
High school diploma required, associate degree preferred
Two or more years of experience in scheduling, dispatch, or customer service coordination
Strong verbal and written communication skills
Proficiency with scheduling or CRM software and Microsoft Office
Excellent multitasking and organizational abilities
Ability to stay composed and solution-oriented during high-pressure situations
Experience in field service, home services, or a similar industry a plus
Strong attention to detail and follow-through
Ability to work collaboratively across departments
Benefits
Medical, dental, and vision insurance
401k plan with company match
Paid time off and paid holidays
Hybrid work schedule with flexibility
Professional development and training opportunities
Life and disability insurance options
Employee assistance program
Career growth opportunities within the organization