Service Coordinator

Location: Smyrna, GA 

Schedule: Mon-Fri 8am-5pm

Pay rate:  $22-$23/hr

Position:  Parts Service Coordinator 

Assists with administrative duties: answering service department phone calls and e-mail, correspondence, filing, and preparing documents for service department.

Maintains and updates Service Department employees’ schedule.

Assists with the coordination of projects associated with Service Department

Assists with preparation of technical documents and maintenance procedures.

Assists managers with updating SOP’s.

Collects, sorts, updates, and determines all information and enters data into spreadsheets and any other programs with minimal errors.

Liaises with internal and external parties, assess programs, and resolve issues and concerns ensuring client satisfaction.

Oversees all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.

Establishes a standard set of service requirements; assist in training workshop to ensure all service department employees fully understand the requirements and can follow it precisely.

Interacts with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully.

Creates reports, making recommendations for areas that can be improved and presenting the information when requested.

Works with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them.

Analyzes sales reports and client account information to gain insight into the best way to provide service for specific clients.

Complies with the company's policies and procedures.

Someone who's customer service oriented and outgoing.

Effective and professional communication skills

Must be good with number and proficient in MS office and Excel is a MUST

Associate degree in business administration or related fields OR 3+ years of administrative experience/training

Outstanding written and verbal communication and interpersonal abilities.

Excellent organizational and time management skills.

Experience working in data entry software and maintaining and organizing and updating detailed information.

Capable of focusing for long periods and perform quickly and accurately.

Capable of updating and transferring information with minimal errors.

Capable of managing multiple projects at one time.

Customer service oriented good people skills is a must, individual must build strong relationships with our partners and service providers to ensure clients receive the best care possible.