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Service Coordinator Supervisor

Higher Ground IHS

Albany, NY

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JOB DETAILS
SKILLS
Auditing, Best Practices, Case Management, Coaching, Communication Skills, Community Support, Community and Social Services, Data Entry, Dental Insurance, Documentation, Driver's License, File Audits, Health Department, Health Insurance, Internet Service Providers, Interpersonal Skills, Leadership, Legal, Maintain Compliance, Medical Record System, Mentoring, Microsoft Office, Multitasking, Occupational Therapy, Organizational Skills, Performance Management, Physical Therapy, Psychology, Registered Nurse (RN), Regulations, Service Delivery, Social Work, Speech and Language Pathology, Staff Development, State Laws and Regulations, Team Player, Time Management, Training/Teaching, Willing to Travel
LOCATION
Albany, NY
POSTED
5 days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement

Position Summary
The Service Coordination Supervisor provides leadership, oversight, and support to Service Coordinators, ensuring high-quality, person-centered services for individuals with disabilities and/or seniors. The Supervisor ensures all planning, coordination, and documentation meet New York State Department of Health (DOH) requirements. This position promotes independence, community inclusion, and self-determination through effective supervision, compliance monitoring, and professional development.


Essential Duties & Responsibilities


  • Supervise Service Coordinators in accordance with state regulations and agency policy.

  • Hold monthly individual supervision meetings and maintain required documentation.

  • Review and approve Individual Service Plans (ISPs) and Revised Service Plans (RSPs) for accuracy, compliance, and person-centered content.

  • Meet potential and active participants in person before any ISP/RSP completion, unless doing so would cause a delay.

  • Conduct periodic file audits and case reviews to ensure regulatory compliance and quality service delivery.

  • Monitor caseload distribution and assist in assigning and balancing workloads.

  • Provide training, mentoring, coaching, and performance feedback to Service Coordinators.

  • Ensure timely documentation, service notes, and full compliance with agency and state guidelines.

  • Participate in interdisciplinary team meetings, case conferences, and required staff development sessions.

  • Report compliance issues or program concerns to the Program Director or Executive Director.

  • Maintain up-to-date knowledge of NYS regulations, DOH guidance, and best practices.

  • Support a culture of accountability, professionalism, and teamwork.

  • Carry a caseload of up to 10 participants when needed.

Minimum Qualifications
Candidates must meet NYS Service Coordinator qualifications. One of the following is required:


  • LMSW or LCSW (NYS Education Department)

  • Master’s/Doctorate in Social Work, Psychology, or Gerontology

  • Licensed Physical Therapist, Registered Nurse, Certified Teacher of Students with Disabilities, Certified Rehabilitation Counselor (CRCC), Licensed Speech Pathologist, or Licensed Occupational Therapist

Experience:
Minimum one year of case management/service coordination experience, including referrals and linkage to community services for individuals with disabilities and/or seniors. Experience as an NHTD/TBI Service Coordinator is strongly preferred.


Supervisory Requirements


  • Must supervise Service Coordinators and provide ongoing oversight and training.

  • Maintain supervision documentation and provide records for audits or reviews.

Knowledge, Skills & Abilities


  • Strong understanding of community-based supports and service systems.

  • Leadership skills in supervision, mentoring, and performance management.

  • Knowledge of person-centered planning and service coordination best practices.

  • Excellent interpersonal, communication, and organizational abilities.

  • Ability to interpret and apply NYS DOH regulations.

  • Proficiency in Microsoft Office, data entry, and EHR systems.

  • Ability to manage multiple priorities in a compliance-driven environment.

Working Conditions


  • A combination of office and community-based work.

  • Travel required for participant visits and meetings.

  • Valid NYS driver’s license and reliable transportation required.

  • Occasional evening or weekend hours may be necessary.

Compensation & Benefits
Competitive salary based on education and experience, with health, dental, and vision benefits, PTO, holidays, and training opportunities.


Equal Opportunity Statement
Higher Ground IHS Inc. is an Equal Opportunity Employer and prohibits discrimination based on any protected classification under applicable law.




About the Company

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Higher Ground IHS

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