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Service Coordinator

Heart of Texas Behavioral Health Network (Previously known as Heart of Texas MHMR)

Waco, TX

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JOB DETAILS
SALARY
$45,000–$49,500 Per Hour
SKILLS
CPR Certification, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Documentation, First Aid, High School Diploma, Interviewing Skills, Medicaid, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Program Planning, Project Tracking, QoS (Quality of Service), SSI, Time Management, Typing, Vehicle Driving, Willing to Travel, Writing Skills
LOCATION
Waco, TX
POSTED
12 days ago
GENERAL DESCRIPTION
This position is the primary advocacy position for consumers in the General Revenue program.  The individual in this position should be able to effectively interact with both consumers/families and internal and service providers and should understand the unique role of a Service Coordinator.  This position requires independent and objective judgment.  The person in this position must work independently within specific guidelines; must be able to effectively develop a program plan that includes service justifications and evaluate progress toward individual outcomes.  The person must be able to communicate effectively verbally and through written documentation.  Experience in a social service setting is preferred.

EXAMPLES OF WORK PERFORMED:
  1. Conduct interviews with consumers and families to determine needs related to quality-of-life issues.
  2. Develop and monitor program plans, including developing justifications for specific services within the plan.
  3. Provide specific assistance related to accessing alternative resources to meet needs.
  4. Provide monitoring of both consumers and service providers to ensure adequacy and quality of services being provided.
  5. Assist consumer eligibility specialists in initiating SSI, SSDI and Medicaid eligibility process for/with consumers, including assisting in the completion and gathering of all required documentation and actively participating in initial, follow-up and appeal hearings on behalf of consumers.
  6. Completing documentation related to service provision, including Person Directed Plans, Individual Plans of Care, daily/monthly/quarterly progress notes.
Experience:
Minimum of two (2) years of experience with IDD.
Education:
Position requires a high school diploma is required.  An associate’s degree in the Human Service Field, or a bachelor’s degree from an accredited college or university is preferred but not required.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Must be able to effectively interact with consumers, families and service providers to maintain an adequate plan for each consumer on the caseload.  
  • Must have excellent verbal/written communication skills and be organized and have excellent time management skills.
  • Must be able to consistently and in a timely manner develop and maintain an accurate flow of documentation. 
  • Must have computer skills-Microsoft Office, Outlook, Excel, Word, and typing skills.
  • Must be able to travel locally 30% and regionally 40%.
  • Must be flexible in schedule yet organized to keep up with demands of individual consumers and program requirements. 
  • Must objectively be able to evaluate the effectiveness of the services provided, including Service Coordination services.
  • Must have and maintain a level of general health that permits the performance of the job duties and ability to maintain regular attendance as set forth in Center policies and procedures. 
  • Physical capacity may include prolonged sitting, necessitating carrying supplies up to 15 pounds, driving vehicles to transport consumers and/or their families and attending meetings at various sites. 
  • Applicants must be able to successfully participate, perform, and complete the skills required for CPR, First Aid, and PMAB certification.
Hours:
8AM-5PM M-F

Salary:
HS Diploma $35,000 annually $16.8269 hourly
Associate's Degree $40,000 Annually $19.2307 hourly
Bachelor's Degree $45,000-$49,500 Annually $21.6346-$23.7981 Hourly *** Depending on education & experience

Position: 443

Benefits:
Heart of Texas Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes:
  • Employer paid Health Insurance with no deductibles, no copays and no out-of-pocket expenses
  • Employer paid Dental Insurance
  • Employer paid Life Insurance
  • Employer paid Short Term Disability**
  • 12 paid Holidays per year
  • Generous Paid Time Off (PTO)
  • Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings) **
  •  **Certain Requirement Apply                 
     

About the Company

H

Heart of Texas Behavioral Health Network (Previously known as Heart of Texas MHMR)

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