Benefits:- 401(k)
- Employee discounts
- Flexible schedule
- Free uniforms
Company Overview
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.
Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.
The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House, 604 Clubhouse, and 604loha Grill. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.
SERVICE CREW MEMBER - 604LOHA GRILL (Front of House)
SUMMARY OF FUNCTIONS
The Service Crew Member is responsible for managing the expo and front-of-house guest service line, accurately receiving and communicating guest orders, supporting timely food delivery, and maintaining a clean and organized workstation. This role ensures seamless restaurant operations while delivering exceptional guest service in a fast-paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Company Standards
- Follow all company policies as outlined in the Employee Handbook.
- Maintain uniform, appearance, and grooming standards.
- Comply with all sanitation and safety procedures; maintain a 90% or higher score on sanitation and safety audits.
Attendance & Professional Conduct
- Maintain excellent attendance
- Arrive at least 10 minutes before scheduled shifts.
- Limit shift swaps/replacements to no more than 5% of scheduled shifts.
- Follow company time-off and illness reporting procedures.
- Maintain a 0% no-call/no-show record.
- Demonstrate professionalism, punctuality, and reliability.
Guest Service & Communication
- Provide outstanding guest service; maintain a customer complaint ratio of less than 1 per 100 guests.
- Accurately receive, confirm, and communicate guest orders to the kitchen with 100% accuracy.
- Demonstrate complete knowledge of menu items and specials, including preparation methods, ingredients, portion sizes, side items, and substitutions.
- Check food quality, apply appropriate garnishes, and expedite orders to guests within 1 minute of receiving items from the kitchen.
Operational Responsibilities
- Maintain a clean, organized, and well-stocked workstation.
- Follow proper receiving and storage procedures with 100% accuracy.
- Perform assigned side work accurately and efficiently.
- Complete all end-of-shift checkout procedures with 100% accuracy.
- Support a positive team environment by assisting fellow team members as needed.
QUALIFICATIONS
- Preferred: 18 years of age or older, due to equipment and safety requirements.
- Ability to read, write, and communicate effectively in English.
- Ability to lift and carry up to 50 pounds frequently.
- Strong guest-service orientation and positive attitude.
- Valid health card or equivalent required.
- Ability to perform basic math calculations and understand units and measurements.
- Ability to stand and walk for extended periods during scheduled shifts.
- Ability to bend, lift, stoop, and perform physical tasks as needed.
- Manual dexterity and hand coordination for efficient plate handling and service speed.
OTHER REQUIREMENTS
- A valid Southern Nevada Health District (SNHD) Food Handler Safety Training Card is required after 30 days of hire
- Availability to work a flexible schedule, including opening, mid-shift, and closing shifts, weekends, and holidays.
- Willingness to comply with all company policies, procedures, and performance standards.