Service & Customer Support Specialist (Farm Equipment)
Statesville, NC
$45,000 - $55,000
A growing agricultural equipment company is seeking a customer-focused and mechanically inclined professional to join its team as a Service & Customer Support Specialist.
This position serves as a key point of contact for customers, assisting with product support, warranty claims, parts identification, troubleshooting, and order-related inquiries. The ideal candidate enjoys helping customers, solving problems, and building long-term relationships while supporting a variety of farm equipment products and tractor attachments.
What You'll Do
Respond to customer inquiries via phone, email, and chat
Assist customers with parts identification and basic troubleshooting
Coordinate warranty claims, repairs, and replacements
Help customers select the appropriate equipment based on tractor specifications
Process service requests, returns, and order adjustments
Maintain accurate customer and service records
Support order processing, quotes, and product information requests
Work closely with warehouse and service teams to ensure excellent customer experiences
What We're Looking For
3+ years of experience in customer service, equipment support, agricultural equipment, mechanical service, or a related field
Understanding of tractor attachments, implements, or agricultural equipment
Strong communication and organizational skills
Ability to manage multiple customer requests and follow up effectively