Service Delivery Business Analyst

TekWissen LLC

Atlanta, GA

JOB DETAILS
SALARY
$28.66–$28.66
SKILLS
Analysis Skills, Asset Management, Auditing, Automation, Billing, Business Administration, Business Analysis, Business Operations, Change Management, Continuous Improvement, Corrective Action, Customer/Client Research, Diversity, Documentation, IT Service Management (ITSM), Incident Management, Information Technology & Information Systems, Inventory Management, Maintain Compliance, Metrics, Network Performance/Analysis, Operational Audit, Operational Improvement, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Quality Assurance, Quality Management, Reconciliation, Reporting Dashboards, Reporting Skills, Requirements Management, Risk, Service Delivery, ServiceNow, Telecommunications, Training/Teaching, Trend Analysis, Vendor/Supplier Evaluation, Workforce Management
LOCATION
Atlanta, GA
POSTED
1 day ago
Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Job Title: Service Delivery Business Analyst
Location: West Tower 6th FloorAtlanta, GA, 30334
Duration:11 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
Short Description:
  • Analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems.
  • Supervises, guides, and/or instructs the work assignments of subordinate staff.
  • Establishes standards and procedures.
Position Summary
  • The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services.
  • This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.
Key Responsibilities
Business Analysis
  • Conduct enterprise-wide business analysis for Telecommunications and Network Services.
  • Identify operational inefficiencies and recommend improvements.
  • Gather, document, and analyze business requirements.
  • Develop recommendations for service optimization.
Process Engineering & Governance
  • Develop and document operational procedures and standards.
  • Create and maintain process workflows and service delivery documentation.
  • Establish governance controls and compliance measures.
  • Monitor adherence to operational processes
Inventory & Financial Reconciliation
  • Reconcile telecommunications and data service inventories against vendor billing.
  • Identify unused services and recommend cost-saving opportunities.
  • Validate asset inventories against asset management systems.
  • Support invoice auditing and billing accuracy initiatives.
Reporting & Analytics
  • Develop centralized reporting for:
  • Service Catalog Requests
  • Incident Management
  • Project Metrics
  • Asset Inventories
  • Telecommunications Usage
  • Vendor Performance
  • Create dashboards and executive-level reports.
  • Analyze trends and provide recommendations.
Quality Assurance
  • Develop and manage quality assurance programs.
  • Monitor operational performance metrics.
  • Identify service improvement opportunities.
  • Conduct process compliance reviews.
Issue Management
  • Collect, consolidate, and manage operational issues.
  • Facilitate issue resolution with vendors and internal stakeholders.
  • Track corrective actions and follow-up activities.
  • Maintain issue and risk registers.
Continuous Improvement
  • Assist with process improvement initiatives.
  • Develop operational efficiencies and automation opportunities.
  • Support organizational change management activities.
Qualifications
  • Bachelor's degree in business administration, Information Systems, Information Technology, or related field.
  • 5+ years of business analysis, process improvement, or operational management experience.
  • Experience with telecommunications, networking, or IT service management.
  • Strong reporting, analytics, and process documentation skills.
  • Experience with ServiceNow, asset management, and vendor billing analysis.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/