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Service Delivery Business Analyst

Apollo Technology Solutions LLC
  • Atlanta, GA
  • Quick Apply
30+ days ago

Job Description

Title: Service Delivery Business Analyst
Location: Atlanta, GA (Hybrid)
Duration: 10 Months
Interview Type: Either Web Cam or In Person
 
**Must be LOCAL to METRO ATLANTA**

Job Description
The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.
Business Analysis:
  • Conduct enterprise-wide business analysis for Telecommunications and Network Services.
  • Identify operational inefficiencies and recommend improvements.
  • Gather, document, and analyze business requirements.
  • Develop recommendations for service optimization.
Process Engineering & Governance:
  • Develop and document operational procedures and standards.
  • Create and maintain process workflows and service delivery documentation.
  • Establish governance controls and compliance measures.
  • Monitor adherence to operational processes
Inventory & Financial Reconciliation:
  • Reconcile telecommunications and data service inventories against vendor billing.
  • Identify unused services and recommend cost-saving opportunities.
  • Validate asset inventories against asset management systems.
  • Support invoice auditing and billing accuracy initiatives.
Reporting & Analytics:
  • Develop centralized reporting for:
  • Service Catalog Requests
  • Incident Management
  • Project Metrics
  • Asset Inventories
  • Telecommunications Usage
  • Vendor Performance
  • Create dashboards and executive-level reports.
  • Analyze trends and provide recommendations.
Quality Assurance:
  • Develop and manage quality assurance programs.
  • Monitor operational performance metrics.
  • Identify service improvement opportunities.
  • Conduct process compliance reviews.
Issue Management:
  • Collect, consolidate, and manage operational issues.
  • Facilitate issue resolution with vendors and internal stakeholders.
  • Track corrective actions and follow-up activities.
  • Maintain issue and risk registers.
Continuous Improvement:
  • Assist with process improvement initiatives.
  • Develop operational efficiencies and automation opportunities.
  • Support organizational change management activities.
Qualifications:
  • Bachelor's degree in business administration, Information Systems, Information Technology, or related field.
  • 5+ years of business analysis, process improvement, or operational management experience.
  • Experience with telecommunications, networking, or IT service management.
  • Strong reporting, analytics, and process documentation skills.
  • Experience with ServiceNow, asset management, and vendor billing analysis.

Required Skills:
  • Bachelor's degree in business administration, Information Systems, Information Technology, or related field.
  • Business analysis, process improvement, or operational management experience
  • Experience with telecommunications, networking, or IT service management
  • Experience with ServiceNow, asset management, and vendor billing analysis.

Numbers & Facts

LocationAtlanta, GA

Skills

  • Analysis Skillsunmatched
  • Asset Managementunmatched
  • Auditingunmatched
  • Automationunmatched
  • Billingunmatched
  • Business Administrationunmatched
  • Business Analysisunmatched
  • Business Operationsunmatched
  • Change Managementunmatched
  • Continuous Improvementunmatched
  • Corrective Actionunmatched
  • Documentationunmatched
  • IT Service Management (ITSM)unmatched
  • Incident Managementunmatched
  • Information Technology & Information Systemsunmatched
  • Inventory Managementunmatched
  • Maintain Complianceunmatched
  • Metricsunmatched
  • Network Performance/Analysisunmatched
  • Operational Auditunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operations Managementunmatched
  • Operations Planningunmatched
  • Operations Processesunmatched
  • Performance Analysisunmatched
  • Performance Metricsunmatched
  • Problem Solving Skillsunmatched
  • Process Developmentunmatched
  • Process Engineeringunmatched
  • Process Improvementunmatched
  • Quality Assuranceunmatched
  • Quality Managementunmatched
  • Reconciliationunmatched
  • Reporting Dashboardsunmatched
  • Reporting Skillsunmatched
  • Requirements Managementunmatched
  • Riskunmatched
  • Service Deliveryunmatched
  • ServiceNowunmatched
  • Telecommunicationsunmatched
  • Trend Analysisunmatched
  • Vendor/Supplier Evaluationunmatched

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