Service Delivery Business Analyst

PSR Associates Inc

Atlanta, GA

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JOB DETAILS

SKILLS

Analysis Skills, Asset Management, Auditing, Automation, Billing, Business Administration, Business Analysis, Business Operations, Change Management, Consulting, Continuous Improvement, Corrective Action, Documentation, IT Service Management (ITSM), Incident Management, Information Technology & Information Systems, Inventory Management, Maintain Compliance, Metrics, Network Performance/Analysis, Operational Audit, Operational Improvement, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Development, Process Improvement, Quality Assurance, Quality Management, Reconciliation, Reporting Dashboards, Reporting Skills, Requirements Management, Risk, Service Delivery, ServiceNow, Telecommunications, Trend Analysis, Vendor/Supplier Evaluation

LOCATION

Atlanta, GA

POSTED

2 days ago

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Service Delivery Business Analyst

We are seeking a Service Delivery Business Analyst to join our team. The selected candidate will work on a Hybrid schedule in Atlanta, GA.

Position Summary

The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.

Key Responsibilities
Business Analysis

Conduct enterprise-wide business analysis for Telecommunications and Network Services.
Identify operational inefficiencies and recommend improvements.
Gather, document, and analyze business requirements.
Develop recommendations for service optimization.

Process Engineering & Governance

Develop and document operational procedures and standards.
Create and maintain process workflows and service delivery documentation.
Establish governance controls and compliance measures.
Monitor adherence to operational processes

Inventory & Financial Reconciliation

Reconcile telecommunications and data service inventories against vendor billing.
Identify unused services and recommend cost-saving opportunities.
Validate asset inventories against asset management systems.

Support invoice auditing and billing accuracy initiatives.

Reporting & Analytics

Develop centralized reporting for:
- Service Catalog Requests
- Incident Management
- Project Metrics
- Asset Inventories
- Telecommunications Usage
- Vendor Performance
Create dashboards and executive-level reports.
Analyze trends and provide recommendations.

Quality Assurance

Develop and manage quality assurance programs.
Monitor operational performance metrics.
Identify service improvement opportunities.
Conduct process compliance reviews.

Issue Management

Collect, consolidate, and manage operational issues.
Facilitate issue resolution with vendors and internal stakeholders.
Track corrective actions and follow-up activities.
Maintain issue and risk registers.

Continuous Improvement

Assist with process improvement initiatives.
Develop operational efficiencies and automation opportunities.
Support organizational change management activities.

Qualifications

Bachelor s degree in business administration, Information Systems, Information Technology, or related field.
5+ years of business analysis, process improvement, or operational management experience.
Experience with telecommunications, networking, or IT service management.
Strong reporting, analytics, and process documentation skills.
Experience with ServiceNow, asset management, and vendor billing analysis.

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***

About the Company

PSR Associates Inc

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