Service Delivery Business Analyst Atlanta, GA 30334

Syntricate Technologies Inc

Atlanta, GA

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JOB DETAILS

SKILLS

Analysis Skills, Asset Management, Auditing, Automation, Billing, Business Administration, Business Analysis, Business Operations, Change Management, Continuous Improvement, Corrective Action, Customer/Client Research, Documentation, IT Service Management (ITSM), Incident Management, Information Technology & Information Systems, Inventory Management, Maintain Compliance, Metrics, Network Performance/Analysis, Operational Audit, Operational Improvement, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Procedure Development, Process Development, Process Engineering, Process Improvement, Quality Assurance, Quality Management, Reconciliation, Reporting Dashboards, Reporting Skills, Requirements Management, Risk, Service Delivery, ServiceNow, Systems Administration/Management, Telecommunications, Training/Teaching, Trend Analysis, Vendor/Supplier Evaluation, Webcams

LOCATION

Atlanta, GA

POSTED

3 days ago

Title : Service Delivery Business Analyst
Location : Atlanta, GA 30334
Agency Interview Type: Either Web Cam or In Person
Work Arrangement: Hybrid

Short Description:
Analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supervises, guides, and/or instructs the work assignments of subordinate staff. Establishes standards and procedures.

Complete Description:
Must be LOCAL to METRO ATLANTA

Position Summary

The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.

Key Responsibilities

Business Analysis

- Conduct enterprise-wide business analysis for Telecommunications and Network Services.
- Identify operational inefficiencies and recommend improvements.
- Gather, document, and analyze business requirements.
- Develop recommendations for service optimization.

Process Engineering & Governance

- Develop and document operational procedures and standards.
- Create and maintain process workflows and service delivery documentation.
- Establish governance controls and compliance measures.
- Monitor adherence to operational processes

Inventory & Financial Reconciliation

- Reconcile telecommunications and data service inventories against vendor billing.
- Identify unused services and recommend cost-saving opportunities.
- Validate asset inventories against asset management systems.
- Support invoice auditing and billing accuracy initiatives.

Reporting & Analytics

- Develop centralized reporting for:
- Service Catalog Requests
- Incident Management
- Project Metrics
- Asset Inventories
- Telecommunications Usage
- Vendor Performance
- Create dashboards and executive-level reports.
- Analyze trends and provide recommendations.

Quality Assurance

- Develop and manage quality assurance programs.
- Monitor operational performance metrics.
- Identify service improvement opportunities.
- Conduct process compliance reviews.

Issue Management

- Collect, consolidate, and manage operational issues.
- Facilitate issue resolution with vendors and internal stakeholders.
- Track corrective actions and follow-up activities.
- Maintain issue and risk registers.

Continuous Improvement

- Assist with process improvement initiatives.
- Develop operational efficiencies and automation opportunities.
- Support organizational change management activities.

Qualifications

- Bachelor’s degree in business administration, Information Systems, Information Technology, or related field.
- 5+ years of business analysis, process improvement, or operational management experience.
- Experience with telecommunications, networking, or IT service management.
- Strong reporting, analytics, and process documentation skills.
- Experience with ServiceNow, asset management, and vendor billing analysis.

Skills:

Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
Bachelors degree in business administration, Information Systems, Information Technology, or related field.	Required
Business analysis, process improvement, or operational management experience	Required		Years
Experience with telecommunications, networking, or IT service management	Required		Years
Experience with ServiceNow, asset management, and vendor billing analysis.	Required		Years

About the Company

Syntricate Technologies Inc

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