Billing, Communication Skills, Corporate Policies, Cross-Functional, Customer Experience, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Hospital, Multitasking, On Site Support, Order Management, Order Processing, Organizational Skills, Problem Solving Skills, Process Improvement, Process Management, Reconciliation, Regulatory Compliance, Reporting Skills, Service Delivery, Service Level Agreement (SLA), Team Player, Telecommunications, Time Management
ABOUT THE COMPANY:
Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Service Delivery Coordinator to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.
POSITION PURPOSE:
The Service Delivery Coordinator is responsible for end-to-end management and coordination of custom orders. This role ensures timely, accurate and compliant orders while delivering a positive customer experience and maintaining strong collaboration with internal teams, vendors and customers. The coordinator serves as the primary point of contact for implementation activities, ensuring all requests are processed efficiently and aligned with company policies and service level agreements (SLAs)
QUALIFICATIONS:
REQUIRED:
- 2-4 years of experience in service delivery, order management, or customer operations
- Strong attention to detail and ability to manage high-volume transactional work
- Excellent communication and customer service skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Experience working with order management or ticketing systems
- Strong organizational and problem-solving skills
PREFERRED:
- Experience in telecommunications, technology or service-based industries
- Familiarity with order workflows, billing impacts and service order processes
- Experience working with cross-functional operational teams
- Knowledge of SLA's, compliance requirements or service delivery frameworks
PRIMARY RESPONSIBLILITES:
- Manage and process all customer orders from initiation through completion
- Validate order details for accuracy, completeness, and compliance with business rules
- Coordinates scheduling with internal teams, field technicians and third-party vendors
- Monitor order progress to ensure deadlines and SLAs are consistently met
- Act as the first point of contact for escalations related to orders
- Communicate proactively with customers regarding order status, timelines, and requirements
- Collaborate with billing, provisioning and service delivery teams to resolve account or service discrepancies prior to order completion
- Ensure proper documentation and tracking of all order activities in company systems
- Identify and address process gaps, delays, or risks impacting order completion
- Support audit and compliance requirements related to service order activities
- Contribute to process improvement initiatives to increase efficiency and customer satisfaction
- Provide reporting and updates on order volume, performance and trends.
Bluebird is an equal opportunity employer.