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Service Delivery Coordinator

Varite, Inc

Overland Park, KS

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JOB DETAILS
SALARY
$45–$47 Per Hour
SKILLS
Administrative Skills, Audiovisual, Communication Skills, Consulting, Customer Relations, Customer Support/Service, Customer/Client Research, Desktop PC, Detail Oriented, Engineering Procurement and Construction (EPC/EPCC/EPCM), Fortune 1000 Customers, Global Financial Markets, Government, Human Resources, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Software, Legal, Microsoft Product Family, Multitasking, Onboarding, Organizational Skills, Problem Solving Skills, Process Improvement, Real Estate, Risk Management, Service Delivery, ServiceNow, Technical Support, Training/Teaching, User Interface/Experience (UI/UX)
LOCATION
Overland Park, KS
POSTED
3 days ago
VARITE is looking for a qualified Service Delivery Coordinator for one of its clients located in Overland Park, KS
 
WHAT THE CLIENT DOES?
A global engineering, procurement, construction, and consulting company that provides infrastructure and energy solutions. It specializes in sectors such as energy, water, telecommunications, and environmental services.
 
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
 
Job Title: Service Delivery Coordinator
Duration: 06 months
Location: Overland Park, KS
Work Mode: Onsite - 5 days/week
Pay Rate Range: $45.00 - $47.00/hr on W2
Temp to perm
 
HERE'S WHAT YOU’LL DO:
We are looking for a Service Delivery Coordinator to join our team.
  • The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience.
  • The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.
  • Client business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible.
  • Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.
  • Establish and maintain strong working relationships with internal clients throughout the organization
  • Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
  • Assist with new hire and onboarding processes
  • Support the IT Software renewal and approval processes
  • Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
  • Provide assistance and training for IT tools, equipment and systems.
  • Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
  • Assess the needs of client professionals and provide recommendations for service delivery improvements
  • Assist the Audio-Visual team with Microsoft TEAMS support
  • Assist with special projects within the department and team.
 
WHAT YOU’LL NEED TO WIN:
Skills:
  • The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
  • Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
  • The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
  • 4+ years related experience in an IT or administrative support role
  • Must be generally familiar with IT connectivity, systems and hardware
  • Willing to participate in occasional travel
  • Hands-on experience with ServiceNow
  • History of successful process improvement implementations is a plus.
  • Must be able to work both independently or with a group
  • Occasional overtime and weekend work may be required.
  • Working knowledge of desktop IT systems
Education:
  • Must have minimum HS diploma or GED
  • Master's degree candidates are over-qualified and will be rejected
 
If this opportunity interests you, please respond by clicking on EasyApply.
 
BENEFITS:
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:
  • Health Insurance: Medical, dental, and vision coverage
  • Retirement Plans: Participation in a company-sponsored retirement savings plan.
  • Legal Service Plans: Offering access to attorneys for legal advice and representation.
 
Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network.
VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About the Company

V

Varite, Inc

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