Service Delivery Coordinator

JOB-10046973

Anticipated Start Date

August 24, 2026

Location

Overland Park, KS

Type of Employment

Contract Hire

Employer Info

Our client is an employee-owned engineering, procurement, consulting, and construction company with a 100-year legacy of creating a better world for humanity today, and for generations to come.

Job Summary

We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

Job Description

• Establish and maintain strong working relationships with internal clients throughout the organization.
• Collaborate closely with the Digital and Information Technology teams, as well as other relevant departments, to ensure alignment with business needs and deliver a superior employee experience.
• Assist with new hire onboarding processes.
• Support IT software renewal and approval processes.
• Act as a point of escalation for business sector requests and incidents, ensuring issues are resolved quickly and effectively.
• Provide assistance and training on IT tools, equipment, and systems.
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
• Assess the needs of the company professionals and provide recommendations for service delivery improvements.
• Assist the Audio-Visual team with Microsoft Teams support.
• Assist with special projects within the department and team.

Skills Required

• Self-motivated with a positive customer service attitude and a strong focus on delivering an excellent employee experience.
• Excellent communication skills, with the ability to listen effectively, understand client needs, explain technical concepts in user-friendly language, and take a proactive approach to problem-solving.
• Detail-oriented with strong organizational and problem-solving skills.
• Minimum of 4 years of experience in an IT or administrative support role.
• General knowledge of IT connectivity, systems, hardware, and technology support.
• Strong interpersonal skills and the ability to build effective working relationships with internal clients and stakeholders.
• Hands-on experience with ServiceNow.
• Proven track record of successful process improvement implementations is a plus.
• Working knowledge of desktop IT systems and related technologies.

Education/Training/Certifications

• Must have minimum HS diploma or GED

Additional Requirements

• Ability to work effectively both independently and as part of a team.
• Willingness to work occasional overtime and weekends as required.
• Ability to manage multiple projects and priorities simultaneously.
• Willingness to travel occasionally as required.