Service Delivery Coordinator - Sales Support

Brink's, Incorporated

Springdale, OH

JOB DETAILS
SALARY
$20–$22 Per Hour
SKILLS
Continuous Improvement, Customer Support/Service, Customer/Client Research, Electronic Data Interchange (EDI), Maintenance Services, Organizational Skills, Performance Metrics, Purchasing/Procurement, Reporting Skills, Sales, Sales Support, Service Delivery
LOCATION
Springdale, OH
POSTED
30+ days ago

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Service Delivery Coordinator - Sales Support

Objective:

Enabling the smooth delivery of the Company's service to our customers by the effective delivery of sales processing and its continuous improvement.

Location: Cincinnati, OH Office

Pay: $20-$22/HR

Shift: Monday- Friday : 8AM-5PM (1hr lunch break)

Qualification:

  • Experience in key areas of sales support and/or sales processing

Key Duties:

Sales Processing:

  • Load sales quotes into TIMS and monitor age to ensure quotes are closed or converted within 7 days
  • Convert quotes and process sales orders within TIMS ensuring all required information is provided
  • Email quotes and order confirmations to customer
  • Daily monitoring of open sales orders, obtaining information from purchasing or workshop functions to provide update to customers as required
  • Raise and monitor system changes to streamline sales processing
  • Provide support to other Service Delivery Coordinators and Sales Support reps to cover for vacation and as/when additional support is required
  • Support the DRS LOB by monitoring email requests, building manual sales orders for shipments not processed via the EDI, and providing updates to relevant stakeholders

Sales Support:

  • Administer the new customer set up process
  • Capturing customer feedback
  • Receive incoming customer enquiries, providing customer support and responding to customer concerns
  • Liaise with other areas of the business to produce effective resolutions for any customer issues
  • Provide weekly updates of any ongoing customer issues (CHRs), escalating where necessary
  • Produce reports on product or customer specific sales activity as required
  • Produce weekly and monthly KPI reports

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About the Company

B

Brink's, Incorporated

Your future is here today.

At Brink's, we provide a supportive and challenging work environment, diverse job opportunities and the chance to make a difference. We invest in you, develop your talents and help you maximize your potential. If you're ready to play a vital role in a growing, Fortune 1000® company recognized for service excellence, you've come to the right place.

Who We Are

As a world leading provider of secure transportation and cash management services, Brink's has been transporting cash and valuables since 1859. We are a full-service provider of secure logistics solutions utilizing our advanced technology, equipment and communications systems to provide end-to-end cash management.

Brink's, Incorporated specializes in worldwide security transportation and cash logistics as one of two core businesses of The Brink's Company (NYSE: BCO), a global leader in security services. Brink's U.S., a division of Brink's, Incorporated, is the largest provider of armored transportation services in the United States, encompassing 9,361 U.S. Employees, 150 vaults, 250 branches and 2,333 armored vehicles.

Brink's Company Culture

At Brink's, teamwork is not just a concept; it's our way of doing business. We rely on each other to achieve our common goals and together, we celebrate our accomplishments. We're united in our efforts to advance Brink's market leadership and to cultivate the values for which Brink's is known.

Why Brink's?

We're different.

The Brink's difference is simple. At Brink's we constantly invest in new technologies and industry alliances that redefine the way we do business. Brink's continually develops stringent performance measures to promote constant improvement and unwavering commitment to excellence. Our integrity is second to none.

Our People

At Brink's, we believe our people are the difference. As a leading service organization, we demand a lot from our employees - integrity, dedication, and an unwavering commitment to service excellence.

In return, we're committed to recognizing and rewarding outstanding performance, and to fostering the success for our employees and our organization through career advancement opportunities, life-long learning programs, and a diverse culture worldwide.

Our Commitment to Diversity

Brink's fosters and sustains a culture in which employees feel welcomed and valued for their individual differences. We are committed to attracting and retaining a workforce representative of our audiences, and we nurture a culture of inclusiveness through our vision, our business strategies, our corporate behavior and our relationships with customers, suppliers, employees, shareholders and our communities.

Our Heritage

Brink's has grown from its humble beginnings in 1859 as a cartage business on the streets of Chicago to one of the world's leading companies. We leverage our resources and industry advances to maintain our status as a pioneer of innovation. Brink's provides secure logistics solutions to banks, retailers and other commercial enterprises through our network and advanced technologies.

Our Benefits

Brink's is committed to providing a compensation package that includes base compensation, variable compensation and benefits. We are proud of our comprehensive compensation program and review it regularly to ensure it reflects the diverse and changing needs of our employees. Designed to help employees make the most of their experience with Brink's, we offer a progressive benefits program.

Our Success

Our progressive culture and dedicated and determined team lead to our continuous success as a worldwide secure logistics and cash management organization. Learn more about employment opportunities at Brink's by visiting brinksinc.com/careers. Brink's is an Affirmative Action and Equal Opportunity Employer M/F/D/V.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Transportation and Warehousing
FOUNDED
1859
WEBSITE
https://www.brinks.com/en/