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Service Delivery Manager

Q1 Technologies, Inc

Baltimore, MD

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Atlassian JIRA, Change Management, Cloud Computing, Delivery Management, GCP (Good Clinical Practices), IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Maintain Compliance, Microsoft Hyper-V, Microsoft Windows Azure, Network Operations Center, Network Security, Operational Audit, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Remedy, Security Architecture, Security Infrastructure, Service Delivery, Service Level Agreement (SLA), ServiceNow, Time Management, VMWare, Virtualization
LOCATION
Baltimore, MD
POSTED
30+ days ago
Job Description
Must Have Technical/Functional Skills
" Strong understanding of IT infrastructure domains:
" Server & storage technologies
" Data center operations
" Network and security infrastructure
" Cloud platforms (Azure/AWS/GCP)
" Virtualization (VMware/Hyper V)
" Backup/DR solutions
" Good command of ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.).


Roles & Responsibilities
" Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing.
" Ensure all infrastructure services meet agreed upon SLAs, OLAs, and KPIs.
" Oversee incident, problem, and change management processes in compliance with ITIL standards.
" Lead daily/weekly operational reviews, ensuring timely escalation and resolution of critical issues.
" Manage service continuity and availability to avoid service disruption.
" Identify service improvement opportunities and drive optimization initiatives.
" Coordinate with architecture, security, and project management teams for infrastructure upgrades and rollouts.
" Identify the pain areas and provide solutions/Convert them into business opportunities

About the Company

Q

Q1 Technologies, Inc

Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1990
WEBSITE
http://q1tech.com/

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