Service Delivery Manager (NY)

Only Full Time

Job Title: Service Delivery Manager

Location: Midtown, NY (Hybrid - 3 Days Onsite)

Full-Time

Salary: 160k

Job Description

We are seeking an experienced Service Delivery Manager to lead enterprise infrastructure and data center service delivery while driving operational excellence and client satisfaction. The ideal candidate will have strong expertise in Wintel, Infrastructure Operations, Data Center Management, and exposure to AI-driven IT operations and modern enterprise technologies.

Key Responsibilities

• Manage end-to-end service delivery for enterprise infrastructure and data center operations.
• Oversee Wintel, server, storage, networking, and infrastructure support projects.
• Serve as the primary client-facing contact, ensuring high customer satisfaction and SLA compliance.
• Drive incident, problem, change, and service improvement initiatives.
• Collaborate with cross-functional teams to deliver infrastructure transformation projects.
• Leverage AI-enabled tools and modern technologies to improve operational efficiency and service delivery.
• Prepare service reviews, performance reports, and executive-level presentations.

Required Skills

• 10+ years of experience in IT Infrastructure/Service Delivery.
• Strong background in Data Center Operations, Wintel, and Enterprise Infrastructure.
• Experience managing large-scale infrastructure projects.
• Excellent client-facing, stakeholder management, and communication skills.
• Exposure to AI, automation, or AIOps within enterprise IT environments.
• Strong understanding of ITIL processes and service management best practices.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.