100% Remote – USA | West Coast USA working hours | $110,000 to $130,000 per annum | US Citizen or Green Card Holder required | No B2B, C2C or Contractor arrangements available
Are you passionate about customer success, cyber security, and delivering outstanding service outcomes?
We're seeking an experienced Service Delivery Manager (SDM) to become the trusted advisor and primary relationship owner for a portfolio of cyber security clients. You'll work closely with senior stakeholders, operational teams, and cybersecurity professionals to ensure exceptional service delivery, client satisfaction, and long-term retention.
What you'll be doing:
Managing a portfolio of enterprise cyber security clients
Leading monthly service reviews and executive stakeholder engagements
Acting as the primary escalation point for major service issues and security incidents
Driving SLA performance and continual service improvement initiatives
Providing strategic guidance and translating technical delivery into business value
Identifying opportunities to expand and enhance client services
Working closely with SOC, engineering, sales and delivery teams to ensure exceptional customer outcomes
What we're looking for:
Experience in Service Delivery, Customer Success, Account Management, or Managed Services
Strong client-facing and stakeholder management skills
ITIL knowledge and experience managing SLAs and service performance
Understanding of cyber security, managed services, or technology delivery environments
Excellent communication and relationship-building abilities
Commercial awareness with a customer-first mindset
Ability to manage multiple clients, competing priorities, and escalations professionally
Why apply?
Fully remote role
Work with cutting-edge cyber security services
High-impact client-facing position
Collaborative, fast-growing organisation
Opportunity to influence client success and strategic growth
If you're a relationship-driven professional who enjoys combining customer success, service excellence, and cyber security, we'd love to hear from you.