Consulting, Corrective Action, Delivery Management, Detail Oriented, Hardware Virtualization, Hybrid Cloud, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Linux Operating System, Microsoft Windows Azure, Microsoft Windows Server, Network Operations Center, Operations, PCI, Performance Metrics, Public Cloud, Root Cause Analysis, Sarbanes-Oxley Act (SOX), Service Delivery, Service Level Agreement (SLA), Systems Administration/Management, Vendor/Supplier Management
Job Title: Service Delivery Manager – Server & Storage
Location: Richmond, VA (remote)
Employment Type: Contract
About the Role
We are looking for a motivated and detail-oriented professional to join our client's team in the infrastructure sector. In this role, you will contribute to the operational delivery of infrastructure services, ensuring stable, secure, and reliable service availability while acting as the primary liaison between business stakeholders, managed service providers (MSPs), and internal technology teams.
Responsibilities
- Oversee daily operations of infrastructure services, ensuring availability, reliability, and performance meet agreed SLAs and OLAs.
- Act as the primary operational interface with Managed Service Providers and enforce contractual SLAs, KPIs, and penalty/credit mechanisms.
- Serve as a single point of contact for business units regarding infrastructure services, managing expectations and coordinating service recovery during high-impact incidents.
- Lead major incident coordination and communication, ensuring root cause analysis and preventive actions are completed.
Requirements
- 10 years in IT Infrastructure Operations or Service Delivery.
- 3 years managing vendors or managed services providers.
- Strong understanding of Windows/Linux servers, enterprise storage platforms, virtualization, data center operations, and public cloud (Azure).
- Experience managing SLAs, KPIs, and operational reporting.
Preferred Qualifications (if any)
- ITIL Certification (v3 or v4).
- Experience in hybrid cloud environments.
- Exposure to monitoring tools (SolarWinds, etc.).
- Experience supporting regulated environments (SOX/SOC/PCI).
Who We Are
SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We’re a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? We’re always looking for talented individuals who are ready to make a difference.
- Explore opportunities
- Grow your career
- Be part of something global
- Your future starts here.