Service Delivery Operations and Policy Lead (Operations & Policy Analyst 3)

Initial Posting Date:

08/17/2026

Application Deadline:

08/25/2026

Agency:

Oregon Health Authority

Salary Range:

$6,276 - $9,644

Position Type:

Employee

Position Title:

Service Delivery Operations and Policy Lead (Operations & Policy Analyst 3)

Job Description:

Opportunity Awaits, Apply Today! - Service Delivery Operations and Policy Lead (Operations & Policy Analyst 3)

Join our Behavioral Health Service Delivery team and help support programs that make a real difference for people across Oregon. We work to make sure communities can access the care they need, from crisis support to services for children, adults, and older adults. Our team also works closely with counties and local partners to keep programs running smoothly.

In this job, you will be a key advisor who helps guide important projects and plans. You will study how the system works, spot problems, and help find solutions. You will look at information from many sources, sort through unclear or conflicting data, and help leaders make informed choices. Your work will shape how programs operate and may lead to new processes, tools, or ideas that improve services for people who need them most.

You will lead major research and planning efforts, work with experts, solve problems that arise, and help keep large projects on track. You will also help design better ways of working, support long‑term planning, and ensure staff have what they need to succeed.

This role also includes working with partners across Oregon and sharing clear, useful information with leaders and community groups.

For a full review of the position description, please click here.

What We Are Looking For

Minimum Qualifications: These qualifications must be reflected in your application for consideration.

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.

OR;

Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you have any of these, please let us know in your application.

• Extensive knowledge of Oregon's behavioral health system, including its strengths, challenges, service continuum, and opportunities for system improvement.
• A strong commitment to equity, with experience applying an equity-centered approach to reduce disparities and improve outcomes for historically underserved and marginalized communities.
• Knowledge of the statutory and regulatory framework governing behavioral health services, including Oregon Revised Statutes (ORS), Oregon Administrative Rules (OAR), and the legislative process that shapes behavioral health policy and service delivery.
• Experience improving organizational operations through process design and improvement, development of policies and procedures, project management, and implementation of operational best practices.
• Experience providing guidance and support to partners with applying findings and changes, and assisting partners with implementation.
• Experience overseeing operational functions, including staff coordination, workload management, workflow design, and implementation of operational practices that strengthen team effectiveness, support organizational goals, and maintain continuity across programs.
• Demonstrated ability to lead complex cross‑agency or multi‑partner initiatives, including strategic planning, facilitation of interdisciplinary workgroups, contractor procurement and coordination, budgeting oversight, and application of research and evaluation methods to inform long‑range system improvement.

Application Guidance

Your candidate profile and application are your opportunity to showcase your skills and interest in this role. Submissions will be reviewed for clarity, consistency, and communication skills, and for alignment with the guidance provided in the below:

Submission Requirements:

• Resume - Attach your current resume that clearly outlines your education and work experience relevant to this position.

• Supplemental Questions - Answer all supplemental questions completely and accurately.

• Final Check! - Before submitting, confirm that all required materials are included, and your Workday Job History is current. The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Equal Pay Analysis Webpage for more information.

How to Apply:

• External Candidates: Visit the State of Oregon job opportunities webpage or click the "Apply" tab above to submit your application, following all submission requirements.
• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login, following all submission requirements.

After You Apply:

• Complete any pending tasks in Workday under "My Applications" prior to the application deadline.
• Check your email (including junk folder) and Workday inbox regularly for updates on your application.

Reminders:

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. To protect your information and ensure correct processing, please follow the instructions for submitting your Veterans' Preference documentation.
• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline.

About the Team & Benefits of Joining

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from.

If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

Additional Details

• This announcement is for one, full-time, permanent, SEIU represented, Service Delivery Operations and Policy Lead (Operations & Policy Analyst 3) position based in Salem, Oregon.
• This is a hybrid position, 5% - 10% in-office. "Review Section 4: Working Conditions" in the position description (linked above) for more information.
• Employment is contingent upon a criminal records check and a driving records check that meets OHA criteria at the time of hire and throughout employment.
• The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
• We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources - including Artificial Intelligence (AI) tools - are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Contact Information

Recruiter: Stephanie Mitchell

Email: stephanie.d.mitchell@oha.oregon.gov

Phone (text friendly): (503) 979-7679

Accommodation Requests (ADA): OHA provides reasonable accommodations under the ADA, which may include alternative formats of materials or language support. If you need an accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class - including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation - and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.