Service Delivery Specialist

Location: Bellevue, WA
Duration: 8 Months

Responsibilities:

• Commissioning of Water Treatment Plans by ensuring process equipment and control system perform per specifications.
• Act as a construction liaison between design engineering and construction during the erection of Water Treatment Plants.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites.
• Manage activities of outside vendors and suppliers, ensuring services and supplies meet project specifications and performance requirements.
• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation.
• Develop and execute Commissioning Schedules and Performance Plans.
• Conduct classroom and hands-on training regarding operation and maintenance of process equipment.
• Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews to ensure accessibility, maintenance, and operation of process equipment.
• Perform control system factory acceptance tests with company and company-designated representatives.
• Conduct after-market services such as site inspection, equipment inspection, and operator training.
• Maintain a strong safety mindset to ensure executed work reflects the technical requirements within safety standards.
• Prepare timely and accurate technical reports for customer records and as a reference for future outages.
• Apply mathematical operations to tasks such as water treatment chemistry calculations, determination of test reliability and validity, analysis of budgets, and monitoring Time & Material (T&M) contract costs.
• Identify alignment issues and plumb adjustment figures, including plane geometry and chemistry formulas.
• Define problems, collect data, establish facts, and draw valid conclusions to improve operations and determine design feasibility.
• Perform specific PLC/HMI activities, including but not limited to: Control System IO Checkout, System networking, Program Upload/download, understanding of ladder logic, function blocks, troubleshooting code, and ability to write simple logic.

Physical Demands:

• Regularly required to sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Frequently required to stand, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to walk and climb or balance.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment:

• The noise level in the work environment is usually moderate; possible exposure to loud noise level on site.
• Site assignments may be in foreign countries and involve accommodations at remote work camps.
• Many water treatment facilities are located outside, and work activities will be outdoors.

Requirements:

• Bachelor's Degree or College Diploma with a minimum of 5 years of experience in the Water Treatment field.
• Strong focus on customer relationships (both external and internal customers).
• Knowledge of or ability to learn equipment and process startup related to company WTS products and systems.
• Ability to work independently and remotely with project teams.
• Basic water treatment chemistry knowledge and ability to communicate that information to others.
• Knowledge of structural, mechanical, hydraulics, electrical, piping, welding specifics, and civil notations.
• Strong oral and written communication skills.
• Valid passport.
• Ability to travel extensively (70-80% ~250 days/year) throughout North America and other parts of the world.
• Valid driver's license.

Preferred Skills:

• Experience in Commissioning, Construction, or Services.
• Bachelor's Degree in Engineering or equivalent from an accredited University or College.
• Mechanical experience and know-how, particularly with water treatment equipment.
• Electrical experience and know-how, particularly with electrical panels and water treatment equipment.
• Ability to plan multiple priorities and focus on the most important ones.
• Ability to adapt quickly to new problems, clients, and situations.
• Training in Lock-Out/Tag-Out procedures preferred.
• Operating experience with water treatment equipment including reverse osmosis (RO) systems, Ion Exchange Systems, Hot Water Loops, and EDI.