Service Delivery Technician

Overview

Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities

• Resolve request/issues in person and remotely via phone support, IM, or email
• Monitor and maintain service queue based on established service level agreements
• Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
• Assist with testing and evaluating various software applications in support of future deployments
• Troubleshoot and repair desktop technologies, printers, and handheld devices
• Assist with departmental moves, adds, and changes
• Assist with maintaining up-to-date documentation within service desk knowledge base
• Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and software

Requirements

• 2+ years of relevant experience
• Experience with helpdesk and/or end user support
• Excellent communication and customer service skills
• Ability to troubleshoot and recommend solutions
• Ability to work effectively in a fast-paced team environment as well as independently
• Desktop/Laptop hardware and software support
• Ability to lift up to 50 pounds
• Team player
• High school diploma or equivalent

Recommended Qualifications

• Bachelor's degree preferred
• Experience with Exchange, VPN, Active Directory, and Office Products
• A+ or similar certification

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