Service Department Administrative Assistant

Eastern Fireis part of theDavis-Ulmer DU Family of Companies a network of fire protection life safety and security service companies protecting people and property across 30 locations and 11 states. For more than 70 years our team of over 100 professionals inMaine and New Hampshirehas combined technical expertise ownership of their work and a strong culture of safety and ethics to deliver premiere fire sprinkler alarm and life safety solutions. Living our motto we protect what you value most Eastern Fire offers a challenging and rewarding work environment for those passionate about keeping communities safe.Due to continued growth we are looking to add aService Department Administrative Assistantto ourAuburn ME team. This role provides administrative customer service and operational support to the Alarm and Detection Department helping ensure that service requests work orders scheduling documentation billing information and customer communications are handled accurately and in a timely manner. Success in this role requires someone who is organized detail-oriented professional and able to manage multiple priorities in a fast-paced environment.Key ResponsibilitiesReceive service requests and enter accurate customer site and work-order information into the companys service management system.Support the Service Manager and service team with daily administrative tasks including preparing work orders reports correspondence and customer documentation.Assist with scheduling service calls coordinating technician assignments and communicating appointment details to customers as directed.Maintain organized and accurate service files including work orders inspection reports proposals invoices certificates and other required documentation.Review completed work orders for completeness and obtain missing information from technicians or customers when necessary.Prepare and distribute service-related reports logs and status updates for management and team members.Maintain records of inspections and deficiencies.Provide administrative support for Service department employees.Maintain confidentiality of customer employee financial and company information.Perform other administrative duties and special projects as assigned.QualificationsHigh school diploma or equivalent.Two or more years of administrative customer service dispatch scheduling or office support experience.Strong proficiency with Microsoft Office including Outlook Word and Excel.Excellent verbal and written communication skills.Strong organizational skills attention to detail and ability to manage multiple priorities.Ability to work independently while collaborating effectively with technicians customers managers and other office staff.Professional customer service approach and telephone etiquette.Ability to handle confidential information appropriately.Customer focus reliability follow-through strong problem-solving skills and adaptability in a fast-paced environment.Preferred QualificationsExperience supporting a service construction field operations fire protection mechanical or similar department.Experience using service management dispatching accounting or ERP software.Familiarity with invoicing purchase orders service agreements or contract administration.Physical Demands & Work EnvironmentPrimarily office-based work performed in a professional office environment.Ability to remain seated and work at a computer for extended periods.Ability to communicate effectively by phone email and in person.May occasionally need to lift or move office materials weighing up to 20 pounds.The wage for this role is25.00 to 30.00 per hour based on experience and qualifications.As part of the DU Family of Companies we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders abilities and the ownership of their work combined with our culture and values creates something that is simply described as the Davis-Ulmer difference.Why Choose DU Family of CompaniesCompetitive Compensation- We offer a competitive wage with opportunities for growth.Comprehensive Benefits Package- Medical dental and vision coverage plus retirement savings options.Strength of the Family- A collaborative values-driven culture where your contributions matter.Backed by APi Group- The resources and stability of a global leader in life safety and specialty services.Long-Term Career Relationships- We invest in our people for the long haul with room to advance.Values Match- We seek team members who share our commitment to safety integrity and service.Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by law.DAVIS-ULMERS ENDURING PURPOSE To protect what people value most.All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.Equal Opportunity Employer including disabled and veterans.