Service Department Call Center Representative - Kia of Valencia - Valencia, CA

Kia of Valencia | Valencia, CA

Join One of the Fastest Growing Automotive Groups in Southern California

Kia of Valencia is seeking an energetic, customer-focused Service BDC (Business Development Center) Representative to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have exceptional communication skills, we'd love to meet you.

As the first point of contact for many of our service customers, you will play a critical role in delivering an outstanding customer experience while helping our service department operate efficiently.

Responsibilities

• Answer inbound service calls professionally and courteously.
• Schedule service appointments efficiently using dealership scheduling software.
• Confirm upcoming appointments and reschedule missed appointments.
• Contact customers due for maintenance or factory recommended services.
• Follow up with customers regarding declined services and future maintenance.
• Respond promptly to internet inquiries, emails, text messages, and online appointment requests.
• Coordinate with Service Advisors and Service Management to maximize shop capacity.
• Maintain accurate customer information and detailed communication records.
• Meet daily, weekly, and monthly appointment and customer contact goals.
• Provide exceptional customer service with every interaction.

Qualifications

• Excellent communication and interpersonal skills.
• Positive attitude and strong work ethic.
• Ability to multitask in a fast-paced environment.
• Strong computer skills and attention to detail.
• Professional phone etiquette.
• Automotive dealership experience is preferred but not required.
• Previous BDC, customer service, call center, or service advisor experience is a plus.

What We Offer

• Competitive hourly pay plus performance bonuses.
• Medical, dental, and vision benefits.
• Paid vacation and holidays.
• 401(k) with company benefits.
• Ongoing training and career advancement opportunities.
• Supportive team environment.
• Opportunity to grow within one of Southern California's premier automotive groups.

We're Looking For Someone Who

• Loves helping people.
• Communicates confidently and professionally.
• Is dependable and highly organized.
• Enjoys working toward goals and being rewarded for performance.
• Wants a long-term career with opportunities for advancement.