Coordinates
all activities of the service department and its team members.
Provides backup to the Field Service Manager when they are out on a
call.
ESSENTIAL
DUTIES AND RESPONSIBILIES:
A
part of the day-to-day activities of the FMF Service Department to
organize all activities answer calls from customers relating to the
service on their machinery.
Primary
point of contact for the customers when they request service on
their capital equipment items.
Work
with Field Service Manager to determine most effective Service Team
member to dispatch to a customers' job site.
Coordinate
all logistics for the field service teams to include making all
travel arrangements, providing the team member with detailed flight
data, hotel and rental car arrangements and procuring travel
advance funds when necessary.
Responsible
to secure all resources necessary to support the field service
staff.
Provides
administrative support for all service technicians as well as the
Service Manager including maintaining and preparing team members
expense reports.
Organizes
the service calendar, creates service visit quotes, and inputs jobs
into Jobscope system. Responsible for accurately maintaining and
preserving all these documents into a paperless, shared directory.
Works
closely with Service Manager to review field services quotes and
the scope of the project.
Acts
as administrative liaison with internal/external sources, i.e.
customers, vendors and in-house employees.
Handles
inquiries about products and services and other customer support
functions.
Performs
weekly and monthly report updates of service calls by pulling data
from all sources to compile.
POSITION
REQUIREMENTS:
5
+ years administrative experience in a manufacturing environment.
Mechanically
inclined, experience in field service is a plus.
Basic
understanding of machine hydraulics, pneumatics and electrical
systems preferred.
Ability
to adjust and change priorities as needed. Excellent written and
verbal communication skills.
Extensive
computer skills required including proficiency in Outlook, MS Word,
Excel, PowerPoint and Internet applications.