Service Department Operator - Automotive - Greenbrier

Job Description

Are you an excellent Receptionist who knows how to treat a customer?  Do you have outstanding Customer Service skills and enjoy greeting and helping people??  Have you been looking for the perfect position that allows you to WORK FROM A DESK (occasionally move around when needed), SLEEP IN DURING THE WEEK, and get paid for all that you do?!?!  If you answered “YES!!!” to each of these questions, you are ready to join our team!  APPLY NOW!!!!!  Interviews are currently taking place!

As our Service Department Receptionist,YOU will answer our phones and direct those calls as needed.  YOU will also greet every person who comes through those doors with positive energy, ready to help, and make each person feel right at home!  As the primary point of contact for the overall dealership, YOU set the tone by being an outstanding listener and a trusted source of information.YOUwill learn the names of our team members at the dealership and the departments where they work, getting them as quickly as possible for new and/or returning customers.  There are also administrative duties that each Receptionist will learn and will be required to complete during each shift, and we know that YOU can do it!  Your weekly schedule will be as follows:

                                                                               Monday thru Friday:  2PM - 6PM

                                                                                  Every Saturday:  8AM - 5PM

That's right!!!  You get to sleep in Monday through Friday, and your work day is done in enough time on a Saturday to still enjoy your evening!!  Interviews begin IMMEDIATELY!!!!  Apply today, and you can have a new career by next week!

The ideal candidate has a high school diploma or GED and previous experience in a position of similar responsibility (front desk, administrative assistant, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Automotive dealership experience is a plus. 

RESPONSIBILITIES

• Greets all customers in a warm, sincere, and helpful manner
• Directs customers to the appropriate department or point of contact within the dealership
• Manages inbound calls and routes accordingly
• Coordinates questions and issues with the appropriate department personnel
• Helps with problem resolution as required
• Provides administrative back-up to various dealership departments as needed
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Customer service or related experience preferred
• Automotive dealership experience preferred
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Strong organizational and time management skills
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Strong computer and internet skills

PHYSICAL DEMANDS 

This is an in-person position and your prompt attendance is required to maintain employment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The employee is frequently required to sit, stand, walk, reach with hands and arms, and talk or hear.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach.  There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.
 

Our dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.  Our Mission Statement is as follows:

Mission Statement:

At Southern Auto Group, our mission is:

• To recognize and fulfill the unique needs of every customer, consistently going above and beyond expectations.
• To provide our employees with the training, resources, and support necessary for personal and professional growth.
• To uphold the highest standards of honesty, integrity, and ethical behavior in all interactions—with customers, employees, suppliers, and the community.
• To lead our industry by delivering quality products and services that create a competitive advantage, driving growth in sales, profitability, and long-term success.

We are committed to hiring and retaining the very best employees in a supportive and positive workplace. The foundation of our culture is low employee turnover, career development, and increasing opportunities for responsibility and compensation. Guided by these principles, we foster an environment where every team member can thrive, contribute, and grow alongside the organization.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• Employee Purchase and Discount Program
• Direct Deposit