Analysis Skills, Blueprints, Coaching, Consulting, Cross-Functional, Establish Priorities, Expense Management, Expense Tracking, Identify Issues, Metrics, Operational Strategy, Operational Support, People Management, Project Design, Project/Program Management, Prototyping, Research Skills, Team Player, Technical/Engineering Design, Test Design, Testing, Time Management, Usability Engineering
We are seeking an experienced Service Design consultant to help improve economic security for adults age 50+ with low incomes through two focused, time limited projects.
The projects include:
1. Optimizing a back to work coaching program to improve participant experience, effectiveness, and operational performance; and
2. Exploring digital expense management tools for independent contractors and gig workers age 50+, assessing desirability, usability, and viability.
The Service Designer will work closely with internal teams to understand current challenges, design improved service models, and test practical improvements.
Role Summary
The Contract Service Designer will lead service design efforts across both projects, applying human centered and systems thinking approaches to identify pain points, redesign participant journeys, and improve program outcomes.
Key Responsibilities
• Synthesize existing research, metrics, and program materials into clear insights and identify critical learning gaps.
• Diagnose current state services from both participant and operational perspectives.
• Partner with stakeholders to prioritize the service gaps with the greatest potential impact.
• Design and test improved service concepts using lightweight, iterative methods.
• Produce clear, actionable artifacts and recommendations that enable teams to carry the work forward after the engagement.
Project Focus Areas
Back to Work Coaching Program
• Analyze the end to end participant experience, from intake through employment.
• Identify barriers to participation, completion, and job outcomes.
• Redesign priority touchpoints and supporting operations; test and refine improvements.
Gig Worker Expense Management Tools
• Support research into financial behaviors, constraints, and technology comfort among older gig workers.
• Support mapping current expense tracking practices and pain points.
• Develop and prototype early concepts to inform a go / no go decision and potential next phase.
What We’re Looking For
• 3+ years of experience designing or redesigning complex services or programs using human centered design methods.
• Experience working on time bound, project based service design engagements.
• Strong skills in research, synthesis, journey mapping, and service blueprinting.
• Experience facilitating workshops and coaching cross functional, non design teams.
• Interest in mission driven work with real world impact.
Engagement Details
• Hybrid: remote Mondays & Fridays; on site in Washington, DC Tuesday–Thursday
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
www.consortiuminc.com
T
The Consortium, Inc.
The Consortium is a staffing and professional services organization focused on the Information Technology industry. Our experience and structure allow us to provide our undivided attention to our client’s business challenges and resource needs while providing the best career guidance and opportunities to our employees and consultants. Our goal and mission is to provide cost effective solutions while allowing our clients the time to focus on projects and deliverables and not sorting through stacks of unqualified resumes.
The Consortium’s business practices, decades of knowledge, and extensive industry experience enable us to provide talented highly skilled people who make a significant contribution to our customer’s objectives in a very short period of time. The Consortium is managed by four partners averaging over 17 years experience in information technology recruiting and professional services management. The Consortium’s agile and responsive team is capable of quickly identifying and screening properly qualified people for all technical skill sets saving our clients valuable time when reviewing candidates.
We offer a wide array of services including:
Contingency Permanent Placement- HeadHunting
We identify, evaluate and introduce employees for your permanent staff. We earn our fee when the individual becomes your employee and remains on your payroll until the guarantee period expires.
Temporary To Permanent
We identify the individual; perform an evaluation; introduce the applicant and you make the selection. We will put the person on our payroll for a defined period of time after which you make her/him a permanent member of your staff. The specific terms will be negotiated on a case by case basis which may include no additional fee or a reduced fee depending on the initial terms. The advantage of this approach allows you to evaluate the individual on a daily basis before deciding to “permanentize” her/him and, to spread your costs out over an extended period.
Staff Augmentation
We will provide you a contractor for a temporary period of time. This approach is implemented when the client: 1. needs people to complete a project and has no anticipated need after completion; 2. does not have a permanent “head count” budget; or 3. when the client has been unable to identify an individual with a required expertise on an expeditious basis. During the term of the assignment, should the client wish to permanently employ the contractor, The Consortium will be pleased to negotiate terms amenable to the client.
Retained Search
Retained searches are entered into when the client desires fully focused recruitment of a key individual. This arrangement requires that The Consortium use its full resources including its network of friends of the company, sourcing and researching. The Consortium commits to a one hundred percent effort on behalf of the retainer client only and guarantees that applicants identified for this undertaking will not be referred to other clients until a release is granted. The Consortium, after identifying candidates, will have an appropriate Advisory Board member assist in evaluation. A resume, references and a Consortium profile will be provided to the client prior to interview and The Consortium personnel will remain intimately involved throughout the entire process.
20 to 49 employees
http://www.consortiuminc.com/