Analysis Skills, Blueprints, Coaching, Consulting, Cross-Functional, Establish Priorities, Expense Management, Expense Tracking, Identify Issues, Metrics, Operational Support, People Management, Prototyping, Research Skills, Test Design, Time Management
Summary:
- Location: Washington, DC
- Duration: 6 Months
- Work Mode: Hybrid
Responsibilities:
- Synthesize existing research, metrics, and program materials into clear insights and identify critical learning gaps.
- Diagnose current state services from both participant and operational perspectives.
- Partner with stakeholders to prioritize the service gaps with the greatest potential impact.
- Design and test improved service concepts using lightweight, iterative methods.
- Produce clear, actionable artifacts and recommendations that enable teams to carry the work forward after the engagement.
Project Focus Areas:
- Back to Work Coaching Program:
- Analyze the end-to-end participant experience, from intake through employment.
- Identify barriers to participation, completion, and job outcomes.
- Redesign priority touchpoints and supporting operations; test and refine improvements.
- Gig Worker Expense Management Tools:
- Support research into financial behaviors, constraints, and technology comfort among older gig workers.
- Support mapping current expense tracking practices and pain points.
- Develop and prototype early concepts to inform a go / no go decision and potential next phase.
Requirements:
- Minimum 3 years of experience designing or redesigning complex services or programs using human-centered design methods.
- Experience working on time-bound, project-based service design engagements.
- Strong skills in research, synthesis, journey mapping, and service blueprinting.
Preferred Skills:
- Experience facilitating workshops and coaching cross-functional, non-design teams.
- Interest in mission-driven work with real-world impact.
A
Axelon Services Corporation