Contributions
As a service designer, you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
Responsibilities:
- Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
- Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
- Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
- Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
- Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
- Ensure all deliverables across a variety of projects are produced at the highest quality
Qualifications
- Ability to obtain a U.S. government Public Trust Security Clearance
- 4+ years of experience in human centered design, service design, and/or customer experience design
- Current portfolio demonstrating ideology, methods, tools, skills, and craft
- Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
- Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
- Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
- Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
- Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
- A natural curiosity for solving problems coupled with strong analytical skills
- A collaborative nature with excellent written communication and presentation skills
- Experience working in a project-based environment
- Degree or equivalent experience in HCD, and/or service design
- Must have current DHS CBP Clearance or DHS CBP Interim Clearance
Bonus Points
- Previous work experience in or with the federal government
- Previous work experience as a consultant
C
Convergenz
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
500 to 999 employees
Staffing/Employment Agencies