Service Desk 1

TalentBurst, Inc.

Columbus, OH

JOB DETAILS
SALARY
$19–$19.82 Per Hour
SKILLS
Call Centers, Cisco Network Systems, Computer Security, Customer Support/Service, Data Entry, Data Recovery, Documentation, Educational Technology, Electronics, Fiber Optics, File Maintenance, HVAC, Help Desk Software, Identify Issues, Information Technology & Information Systems, Jabber, Metadata, Microsoft Office, Microwaves, Network Protocols, Network Routers, Network Switching, Network System Hardware, Operational Audit, Presentation/Verbal Skills, Remedy, Salesforce.com, ServiceNow, Software Administration, Support Documentation, System Operations, System Test, Systems Administration/Management, Systems Analysis, Technical Writing, Telecommunications, Test Scripts, Unit Test, Windows PowerShell, Wireless Communications
LOCATION
Columbus, OH
POSTED
8 days ago
Title: Service Desk 1
Location: Columbus, OH 43215
Duration: 12 months plus extensions

2nd Shift: (Tuesday Saturday) 3:00 PM to 11:00 PM

Job Description:
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of:
  • computers & electronics
  • oral & written communication tools & techniques
  • customer support & personal service
  • telecommunications (e.g., Microwave, wireless, fiberoptic)
  • IT security principles & methods
  • Client MCC 7500 Radio Console
  • MARCS tower sites safety practices (e.g., HVAC, door alarms, etc)
  • operating systems installation & configuration procedures
  • network standards, protocols & procedures
  • platform usage
  • capabilities of network equipment including, routers, switches, bridges, & related hardware
  • back-up & recovery techniques
  • technical writing & documentation practices.
Skill for:
  • reading comprehension
  • speaking
  • service orientation
  • installation
  • troubleshooting
  • critical thinking
  • systems evaluation & operational / systems monitoring.
Ability to:
  • transport items up to 50 lbs
  • operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps.
  • carry out instructions in written, oral or picture form
  • understand manuals & verbal instructions technical in nature
  • stay abreast of current technologies in area of IT assigned
  • deal with problems involving several variables in familiar context
#TB_OTH
#ZR
#TB_EN

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

About the Company

T

TalentBurst, Inc.

For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.

Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!

 

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://www.talentburst.com/