Analysis Skills, Apple, CompTIA A+, Customer Relationship Management (CRM), Customer Support/Service, Establish Priorities, Help Desk, Information Technology & Information Systems, Information Technology Software, Interpersonal Skills, Mac Operating System, Organizational Skills, Performance Analysis, Performance Tuning/Optimization, Problem Solving Skills, Record Keeping, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Building, Technical Support, Time Management
At MB2 Dental, we prioritize superior customer service and the ecient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oces.
MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, PTO, paid holidays, traditional and Roth 401(k) options, and more.
Service Desk Analyst Responsibilities:
- Resolve incoming end-user IT-related issues for remote partner oces and onsite users.
- Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
- Perform system installations, updates, and maintenance for practice management systems.
- Collaborate with vendors to resolve remote partner oce issues.
- Document processes and maintain service desk records.
- Actively participate in sta meetings to recommend optimizations for IT performance and prevent future problems.
- Collaborate with internal departments to ensure IT needs are met.
Service Desk Analyst Requirements:
- CompTIA A+ and Net+ certications or at least 3 years of experience in IT performance analysis and end-user support in the health industry.
- Must have experience operating at Tier 2 or higher within a service desk or technical support environment.
- Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
- Prociency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- MacOS experience or certication is highly preferred, particularly for supporting end users who rely on Apple products and services.
- Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be benecial when supporting our teams.
MB2 Dental Solutions, LLC is an equal opportunity employer.