Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Analysis Skillsunmatched
Appleunmatched
CompTIA A+unmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Information Technology Softwareunmatched
Interpersonal Skillsunmatched
Mac Operating Systemunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Tuning/Optimizationunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Systems Maintenanceunmatched
Team Buildingunmatched
Technical Supportunmatched
Time Managementunmatched
Description
At MB2 Dental, we prioritize superior customer service and the ecient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner oces.
MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, PTO, paid holidays, traditional and Roth 401(k) options, and more.
Service Desk Analyst Responsibilities:
Resolve incoming end-user IT-related issues for remote partner oces and onsite users.
Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
Perform system installations, updates, and maintenance for practice management systems.
Collaborate with vendors to resolve remote partner oce issues.
Document processes and maintain service desk records.
Actively participate in sta meetings to recommend optimizations for IT performance and prevent future problems.
Collaborate with internal departments to ensure IT needs are met.
Service Desk Analyst Requirements:
CompTIA A+ and Net+ certications or at least 3 years of experience in IT performance analysis and end-user support in the health industry.
Must have experience operating at Tier 2 or higher within a service desk or technical support environment.
Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
Prociency in customer relationship management (CRM) and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
MacOS experience or certication is highly preferred, particularly for supporting end users who rely on Apple products and services.
Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be benecial when supporting our teams.
MB2 Dental Solutions, LLC is an equal opportunity employer.