Service Desk Analyst

National Fuel Gas Co

Erie, PA

JOB DETAILS
SALARY
$62,500–$76,000 Per Year
SKILLS
Administrative Skills, Air Quality, Analysis Skills, Communication Skills, Community Relations, Compensation and Benefits, Computer Science, Computer Skills, Corporate Social Responsibility, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop PC, Employee Benefits, Hardware Administration, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Investor Relations, Job Requisition Posting, Knowledge Base, Laptop PC, Leadership, Maintenance Services, Management of Information Systems/Technology (MIS), Manufacturing Data Management, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Oil and Gas, Organizational Skills, Presentation/Verbal Skills, Printers, Problem Solving Skills, Safety/Work Safety, Scripting (Scripting Languages), Service Delivery, Software Administration, Support Documentation, Systems Administration/Management, Systems Engineering, Technical Operations, Technical Support, VMWare, VMWare vSphere, Willing to Travel, Windows PowerShell, Writing Skills
LOCATION
Erie, PA
POSTED
2 days ago

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Who We Are Corporate Responsibility Careers Community Investor Relations News Safety & Gas Emergencies

Who We Are

An Integrated Energy Company

The Way We Work

History

Corporate Leadership Team

Board Of Directors

Location and Phone Information

Corporate Responsibility

Responsibility Overview

A Message from President & CEO Our Core Values The Way We Work History Safety Environment Air Quality and Emissions People and Community Reports and Resources

Governance

Governance and Ethical Conduct Trade Groups and Organizations Code of Vendor Conduct

Careers

Why Work at National Fuel

Work at National Fuel Faces of Fuel Employee Benefits

Careers

Current Openings FAQs

Employees and Retirees

Employee Retiree Resources

Community

Community Overview

Foundation

Grant Applications

Who We Are

An Integrated Energy Company

The Way We Work

History

Corporate Leadership Team

Board Of Directors

Location and Phone Information

Corporate Responsibility

Responsibility Overview

A Message from President & CEO Our Core Values The Way We Work History Safety Environment Air Quality and Emissions People and Community Reports and Resources

Governance

Governance and Ethical Conduct Trade Groups and Organizations Code of Vendor Conduct

Careers

Why Work at National Fuel

Work at National Fuel Faces of Fuel Employee Benefits

Careers

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Please reference position Service Desk Analyst in the subject line of email.

Email - jobs@natfuel.com

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Service Desk Analyst

Erie, PA

National Fuel is seeking an experienced Service Desk Analyst for an outstanding career opportunity at our Erie, PA location. As a member of the National Fuel team, you will enjoy an exciting and challenging work environment where top performance is recognized and rewarded. Our commitment to excellence and customer satisfaction sets us apart, and our IT Service Desk plays a crucial role in delivering exceptional support and ensuring seamless technology operations.

PRIMARY RESPONSIBILITIES:

  • Serve as the point of contact for IT-related inquiries and incidents, providing exceptional customer service via various channels (phone, email, chat, in person).
  • Document incidents and service requests in a detailed and accurate manner, ensuring proper ticket management and adherence to established protocols.
  • Support in office and remote employees with hardware and software support including application deployment, and PC Imaging and deployment.
  • Efficiently diagnose and resolve complex technical issues. Collaborate with vendor support and cross-functional teams to drive incident resolution.
  • Contribute to the creation and maintenance of knowledge base articles and support documentation.
  • Ability to travel to multiple locations in support of IT needs in our New York and Pennsylvania service territories.

MINIMUM QUALIFICATIONS:

  • Associate degree in Computer Science, Management Information Systems, or related field.
  • 3-5+ years' experience in an IT Service Desk or technical support role, demonstrating strong troubleshooting and problem-solving skills with a customer focus and a passion for delivering exceptional service.
  • Strong knowledge of Windows OS (10/11), including imaging, group policy, file/folder permissions.
  • Hardware troubleshooting experience focused on modern desktop/laptop/tablet/printer equipment.
  • Familiarity with ticketing systems and remote support tools and remote application deployment tools.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in Computer Science, Management Information Systems, or related field.
  • High level of initiative, professionalism, and leadership with strong interpersonal/communications skills.
  • Well organized and self-motivated with focus on strong customer service and issue resolution.
  • Exceptional analytical and problem-solving skills with strong technical competencies.
  • 2-4 years' experience in End User Computing, Systems Administration or Systems Engineering (or equivalent).
  • Experience with Remote deployment and scripting in PowerShell/Batch. Package Manager/IVANTI Endpoint Manager a plus.
  • Experience working in and manipulating -
  • Active Directory & Azure AD
  • Windows Group Policy
  • Windows Server 2016/2019 (and newer)
  • Intune (or other MDM)
  • VMWare Horizon/vSphere
  • M365 Admin Center

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live, work, and have 2,000+ employees in Western NY and Northwest PA. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

COMPENSATION AND BENEFITS:

The rate of pay will be commensurate with experience and will range from $62,500 - $76,000

This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan.

National Fuel offers a comprehensive benefits package including the following:

  • Medical and Prescription Drug Coverage · Paid Company Holidays · Dental Coverage · Parental Leave for Mothers and Fathers · Vision Coverage · Tuition Reimbursement · 401(k) with Company Match · Life Insurance · Company Funded Retirement Savings Account · Long Term Disability Insurance · Flexible Work Schedule · Flexible Spending Account · Paid Time Off · Charitable Giving Programs

HOW TO APPLY:

Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) by

July 15, 2026, to jobs@natfuel.com

Please reference position #26-052PA Service Desk Analyst in the subject line of your email.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That's why we're committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.

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2026 National Fuel Gas Company

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National Fuel Gas Co