Service Desk Analyst

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 32 manufacturing sites in 12 countries we serve over 90% of the world's aircraft and engine manufacturers and achieved sales of £3.6bn in 2025. There are no limits to where you can take your career.

Job Summary

Tech-savvy service desk analyst responsible for providing technical assistance with computer systems, hardware, and software; responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Well-versed in all aspects of computer systems configuration, set up, and maintenance. Have excellent interpersonal and communication skills.

Job Responsibilities

• Respond to IT help desk requests and/or employee phone calls, document resolution.
• Set up, troubleshoot and repair computer systems, hardware and peripherals.
• Maintain asset inventory of workstation hardware.
• Support and maintain user account information including permissions, security and distribution groups.
• Perform Active Directory and AS400 user account updates.
• Perform workstation moves/change requests.
• Assist in resolving technical issues related to the computer network and Telecom infrastructure.
• Assist with responses to telecom help desks requests.
• Create/update posts in department knowledgebase.
• Microsoft Office: Manage email accounts and mailbox permissions, assign licensing.
• Printer and scanner setup and configuration, light troubleshooting.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training documentation.
• Running reports and analyzing common complaints and problems.

Job Qualifications

• Associates degree in computer science or related field.
• 3 years of experience working with computer systems, hardware, and software.
• U.S. Person per ITAR regulations to comply with export compliance and site SSA requirements.

Preferred Qualifications:

• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Openness to learning new technologies.

We'll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we've created a culture where everyone feels welcome to contribute. It's a culture that won us 'The Best Workplace Culture Award'. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We're also committed to providing an accessible recruitment process, so if you require reasonable adjustments at any stage during our recruitment process please get in touch and let us know.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.