Service Desk Analyst

Qualifications

• 1+ years of service desk/support experience
• Candidate must possess superior customer service skills.
• Possess excellent written and verbal communication skills. 
• Demonstrate good judgment and strong attention to detail.
• Respond to customer’s service requests received via phone or E-mail.
• Document and log all support requests received by the Service Desk.  
• Ability to problem solve and or escalate support requests.
• Research questions using available information resources.
• Utilize remote control utilities to provide remote technical support.
• Provide end user with updates on inquires not immediately resolved.
• Follow-up with end users to ensure problem resolution and customer satisfaction.
• Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
• Willing to work shifts to accommodate coverage needs.

Preferred Skills

• Service Desk experience required.
• Experience in providing high-level customer service.
• Knowledge of Track It System.
• Ability to work in a team environment.
• Basic knowledge of network administration.