Job Description
We are seeking a skilled Service Desk Analyst for an onsite, 12-month contract with the State of Tennessee – TN DOT in Nashville, TN. The ideal candidate will have experience in IT support, troubleshooting, customer service, Active Directory, ServiceNow, printer administration, iOS device support, and network connectivity. Candidates must be local to Nashville and available to work onsite.
Job Responsibilities
- Provide IT service desk support and handle up to 30 calls per day.
- Troubleshoot printers, print queues, hardware, and software applications.
- Manage Active Directory accounts, reset passwords, unlock accounts, and navigate Organizational Units (OUs).
- Configure and support iPhones and iPads, including device setup, network resets, and data backup and restoration.
- Support Cisco Webex, Microsoft Teams, and video conferencing solutions.
- Troubleshoot VPN, Wi-Fi, LTE, and internal and external network connectivity.
- Resolve application permission, compatibility, and browser-related issues.
- Provide remote support using MSRA, RDP, Microsoft Teams, and Webex.
- Assist with hardware deployment and manage tickets, assignments, and incidents using ServiceNow.
- Deliver excellent customer service and communicate technical solutions effectively.
Numbers & Facts
| Location | Nashville, TN |
| Job Type | Contractor |
| Industry | Computer/IT Services |
| Salary | $30–$33 Per Hour |
| Headquarters | Englewood, CO, US |
| Website | http://www.excelraise.com |
Qualifications
- Must be local to Nashville, TN, and available to work onsite.
- Strong customer service, communication, and troubleshooting skills.
- Experience with IT support, Active Directory, password resets, and account management.
- Knowledge of printer administration, hardware deployment, and application troubleshooting.
- Experience supporting iOS devices, including iPhones and iPads.
- Familiarity with ServiceNow, ticket management, and incident assignment.
- Knowledge of network troubleshooting, VPN, Wi-Fi, and remote support tools.
- Familiarity with Microsoft Teams and Cisco Webex.
- Ability to handle up to 30 calls per day and lift at least 50 pounds.
- Previous IT call center experience is preferred.
About Company
Excelraise is a leader in consulting and technology. We help enterprises transform and thrive in a changing world through strategic consulting and operational leadership. At Excelraise, we outperform the competition and stay ahead of the innovation curve.
Skills
Skills
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