Kforce Inc. logo

Service Desk Analyst

Kforce Inc.
  • New York, NY
  • Remote
  • $25–$31
1 day ago

Job Description

Kforce has a client that is seeking a Service Desk Analyst in New York, NY. Summary: Join a fast-paced IT team supporting a large enterprise environment! We're seeking a customer-focused Service Desk Analyst to provide first-line technical support to end users across a complex and dynamic organization. This is a great opportunity for someone who enjoys solving problems, helping people, and building a career in IT. What You'll Do:
  • Serve as the first point of contact for technical support requests via phone, email, and ticketing systems
  • Troubleshoot and resolve hardware, software, password, Microsoft Office, and Windows-related issues
  • Manage incidents and service requests from intake through resolution
  • Escalate complex issues to appropriate support teams as needed
  • Track and document tickets while meeting service level expectations
  • Deliver outstanding customer service and ensure a positive end-user experience
  • Collaborate with team members to improve support processes and service quality

Requirements:

  • Bachelor's degree preferred, or an equivalent combination of education and experience
  • 1+ year of Help Desk, Service Desk, Technical Support, or IT Support experience
  • Experience supporting Windows operating systems and Microsoft Office applications
  • Familiarity with ticketing systems such as ServiceNow or similar platforms
  • Strong troubleshooting, communication, and customer service skills
  • Ability to work independently and in a team-oriented environment
Why Apply?
  • Opportunity to support a large, enterprise-level environment
  • Hands-on experience with a variety of technologies and support tools
  • Collaborative team culture with opportunities for growth and development
  • Meaningful work helping users stay productive and connected

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


Numbers & Facts

LocationNew York, NY (
Remote
)
IndustryFinancial Services
Salary$25–$31
Company Size1,000 to 1,499 employees
Year Founded1962
Websitehttp://www.kforce.com/

About Company

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

Skills

  • 1st Level Supportunmatched
  • Analysis Skillsunmatched
  • Communication Skillsunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Email Technologyunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Legalunmatched
  • Maintenance Servicesunmatched
  • Microsoft Officeunmatched
  • Microsoft Windows Operating Systemunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • ServiceNowunmatched
  • Short Messaging Service (SMS)unmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • User Interface/Experience (UI/UX)unmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder