$55,733.90–$69,667.37 Per Year
Analysis Skills, Communication Skills, Community Support, CompTIA A+, Compensation and Benefits, Computer Hardware, Computer Networks, Computer Software, Customer Experience, Customer Support/Service, Desktop PC, Establish Priorities, Federal Government, Hardware Installation, Hardware Repair, Healthcare, Healthcare Quality, High School Diploma, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Network Administration/Management, Peripheral Hardware, Presentation/Verbal Skills, Printers, Retirement Plan, Smartphones, Software Installation, Student Loans, Technical Support, Time Management, Writing Skills
Req #: 3922
Job ID: 15332
Job Location: New York, NY
Zip Code: 10041
Category: Information Technology
Agency: MJHS
Corporate Status: Regular Full-Time
Office: Office-based
Salary: $55,733.90 - $69,667.37 per year
Our Corporate team may not provide direct care, but we still touch peoples lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.
The MJHS Difference
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At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization, and the fulfillment of having a lasting impact on the communities we serve.
Benefits
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- Tuition Reimbursement for all full and part-time staff
- Generous paid time off, including your birthday!
- Affordable and comprehensive medical, dental, and vision coverage for employee and family members
- Two retirement plans: 403(b) AND Employer Paid Pension
- Flexible spending
- And MORE!
MJHS companies are qualified employers under the Federal Governments Paid Student Loan Forgiveness Program (PSLF)
Responsibilities
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MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Duties include:
- Taking phone calls from customers or communicating with them through messaging platforms
- Helping customers diagnose technical issues over the phone
- Speaking with customers about installing hardware or software on their computers
Qualifications
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- High School Diploma
- A+ Certification Required
- 2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripherals
- Use and installation of Microsoft Office 365 and Windows 10
- Experience with remote desktop software
- Knowledge of Outlook
- Expert understanding of computer networking principals to troubleshoot issues
- Ability to prioritize functions and tasks performed within the department in order to meet deadlines
- Strong customer service skills
- Excellent verbal and written communication skills
Apply
M
Metropolitan Jewish Health System